Engagement Day Disappointment

What a disappointment from a premium brand retailer.<br> <br> Looking for a shoe for my engagement, for the 29th November 2015, I visited Canal Walk Thursday 26/11. I found a tan Barker shoe at the Stuttafords store, unfortunately not in my size. After speaking to Jacques, he found a size 10 in Durban Pavillion store. He assured me that they could overnight the shoe to their branch at a cost of R150 to me, which i agreed. <br> <br> I stressed to him, that I need the shoe and asked for them to not disappoint me. <br> <br> I was again assured that it would be there and i could collect the Saturday 28/11. He also said that he would not be there the Saturday and would hand over to his colleague to give me a call once it had arrived. <br> <br> Saturday, 28/11, I visit the store after 15h00 and spoke to Lelethu who couldn't find the shoe. I said that I am going to be in the mall and that he should call me once found. Two hours later, no call, I return to the store to discover he had gone home. <br> <br> I spoke to the Store Manager, who cannot find the shoe, cannot get hold of Jacques and cannot get hold of the couriers. <br> <br> I have, to date, not heard anything from Jacques, Lelethu or the store Manager.<br> <br> PATHETIC SERVICE