1 reviews | Active since Jun 2017
Disappointed
<p>I opened an account 2 weeks ago. No one told me about the royalty rewards and i spent over R6000 on my account and R2300 at Ted Baker. How do I get these points added to my royalty rewards? Thanks </p>
Good Day Selvie,
Thank you for you feedback and allowing us the opportunity to respond.
Our Royalty Rewards program is intended to further strengthen the relationship between Stuttafords and you, our valid client by rewarding you for your continued support.
Whilst it our wish to have each of our clients personally advised about our Rewards program, due to the high volumes of clients we are unable to guarantee that. To combat the aforementioned challenge, we rely on our signage that is displayed across various points of contact in our stores to market this for us.
In the interest of fairness to the rest of our clients who have experienced the same challenge and as per the terms and conditions of our Loyalty program, we are unable to allocate points to a client post their transaction.
Kind Regards
Good Day Selvie,
Thank you for you feedback and allowing us the opportunity to respond.
Our Royalty Rewards program is intended to further strengthen the relationship between Stuttafords and you, our valid client by rewarding you for your continued support.
Whilst it our wish to have each of our clients personally advised about our Rewards program, due to the high volumes of clients we are unable to guarantee that. To combat the aforementioned challenge, we rely on our signage that is displayed across various points of contact in our stores to market this for us.
In the interest of fairness to the rest of our clients who have experienced the same challenge and as per the terms and conditions of our Loyalty program, we are unable to allocate points to a client post their transaction.
Kind Regards