1 reviews | Active since Nov 2014
bad customer service
I bought a Ted baker purse on the 27th of February 2016 at the menlyn branch and it has a faulty zip. I stay in Witbank and was going to Johannesburg so I decided to take it on to the east gate branch as it was faulty and I wanted to exchange it for another one. The lady at the service counter first told me they had to send it away for testing.. I said I would like to see the manager because I don't have time to send it away as I was from Witbank,.. She then took the purse to the manager Shawn, I could hear him zipping the purse abruptly up and down and sent her back saying there is mothering with it! I said I wanted to see him in person, he said there is nothing wrong with the purse, I told him again it is faulty, I paid a lot of money for it and I wanted an exchange. He then told me no they have to send it away! I work in retail and if a product is not even a month old? You do not argue with the customer... You exchange it! I will never shop at stuttafords again... There is no service there and with a manager with no people skills... I don't even know how he keeps his job! I personally think he damaged my purse further with his abrupt mannerism! Very disappointed!!!!
Thank you for your report and allowing us the opportunity to respond.
While we understand your initial frustration in this regard the store manager has correctly informed you. As required by the Consumer Protection Act, we would be required to exchange your item or refund you should there be a manufacturing fault and as such we request that the garment be returned to our store so that it can be fully assessed by representatives of Ted Baker themselves.
We understand that our store manager did request that you leave the item in our possession, this request was declined thus not allowing us to comply with the relevant requirements of the Consumer Protection Act.
We reiterate that once we have received the garment, we can undertake the necessary analysis and revert with a formal response form the manufacturer. We trust that you will assist us in this process so that we can resolve the issue as expeditiously as possible.
We look forward to welcoming you to our stores soon.
Yours in Fashion
Stuttafords
Thank you for your report and allowing us the opportunity to respond.
While we understand your initial frustration in this regard the store manager has correctly informed you. As required by the Consumer Protection Act, we would be required to exchange your item or refund you should there be a manufacturing fault and as such we request that the garment be returned to our store so that it can be fully assessed by representatives of Ted Baker themselves.
We understand that our store manager did request that you leave the item in our possession, this request was declined thus not allowing us to comply with the relevant requirements of the Consumer Protection Act.
We reiterate that once we have received the garment, we can undertake the necessary analysis and revert with a formal response form the manufacturer. We trust that you will assist us in this process so that we can resolve the issue as expeditiously as possible.
We look forward to welcoming you to our stores soon.
Yours in Fashion
Stuttafords