MM
Malusi M

1 reviews | Active since Jan 2014

15 Mar 2016, 13:10

Are Stuttafords GAP jean genuine?

I bought a pair of Gap Girlfriend jeans from Stuttafords Sandton City store in August 2015. 5 months later the fabric on the inside of the leg starts thinning and eventually tears. I contacted the store in March 2016 and was asked if I had worn and walked in the jeans and how many times I had worn them. After that nonsensical interrogation I was referred to Stuttafords head office and was told that my complaint falls outside the 6 month period and that the store could therefore not do anything.<br> <br> Although the lady at head office was professional, the issue of the quality of the item was not resolved. 7 months post purchase date, I am sitting with a pricey pair of jeans that I can no longer wear. <br> <br> Perhaps Gap should clearly label their jeans re. how you should walk, how many times you can wear before disposing of them. I am highly disappointed and opine that GAP has not delivered on their brand promise.

0
Replies (1)
Stuttafords International Fashion
Stuttafords International Fashion's reply15 Mar 2016, 13:28
Official
Hello malosemalusi,

Thank you for your report and allowing us the opportunity to respond.

Our customer Service department has advised that they have provided you with the relevant feedback that without your proof of purchase and given the time period we will not be able to return or exchange the garment in question.

If you require any additional information please don't hesitate to contact them again.

Your in Fashion
Stuttafords