Stuffy Logistics
<div> They give you a quote and you pay in full, then they find ridiculous ways to keep charging you as the move goes on and refuse to deliver your furniture if you do not pay! This has happened 3 times now and I HAVE PAID 3 times now and I still do not have my furniture 1) Received a quote for my move- happy and paid 2) When they arrived at the storage unit the truck they had was too small (they had the inventory) made my mother in law wait 4 hours for them to return for the second load (pot plants) 3) I was then sent 2 extra quotes a. A quote for an EXTRA R2500 for the second trip as they could not fit all my furniture on the truck- NOT MY FAULT b. A quote for an EXTRA R9500, suddenly saying that they now need to hire a trailer and pay insurance because my furniture does not fit on their truck- how does this change MID MOVE after I have paid them. NOT MY FAULT c. I have a massive fight with them because they do not remain calm and respectful on the phone- instead they talk over you and refuse to accept any accountability for their mistakes (yes plural) 4) I arrange to have them collected from THEIR storage as they refuse to return it as I refuse to pay an EXTRA R15000 that they just suddenly decided to add, so that I do not have to pay for ridiculous storage and watering fees 5) I had to pay the other moving company R5000 to go fetch them immediately so as to avoid storage and watering fees- this could have been halved if I had a few days to plan. 6) Now they have my furniture- I have collected the plants and the refuse to load the truck with my furniture until I pay the R2500 for the second trip to storage when they came with the wrong sized truck. I obviously refuse but they basically say well then you won’t get your furniture delivered. So basically they have my furniture and my money and there is nothing I can do- I PAY THEM THE R2500 just to get my furniture here as I am now tired of fighting and am already stressed out. 7) The DAY BEFORE they are supposed to leave I get emails stating that there are extra items that are not on my inventory. NOW they quote by volume right!!. I have REMOVED from my storage the following items- Double bed, Double bed base, 6 seater dining room table, 6 chairs that WERE ON MY INVENTORY- (obviously i did not ask for a refund cause this is not how it works right- Obviously NOT cause they charged me) 8) The list they provide me- firstly has items that were supposedly NOT on my inventory but they actually were- example I listed 2 large bookcases, they tell me that there are an extra 2 metal shelves- THOSE ARE THE BOOKCASES. And no matter how much I try to explain that to them they DO NOT listen! 9) Now the 2 things that were legitimately not in my inventory were a rug and a small plastic shelf- COMPARE that to what they do not have to move as I took it out of storage (THEY HAVE MORE SPACE NOW EVEN WITH THOSE 2 tiny extra items.) 10) They refuse to listen!!!!!!!! I PAY AGAIN because I am fed up and just need my stuff 11) THEN I receive an email stating that they have REMOVED my furniture form the truck due to the invoice dispute. I HAD PAID THEM THE EXTRA MONEY TWICE NOW !!!!! I was disputing the invoice but I PAID IT!!!!! 12) Now they have my stuff- I have been without furniture for 5 days now 13) They cannot even tell me WHEN it is going to arrive 14) My partner and I took a days leave for the arrival- he gets paid per client per hour. Now remember they removed my stuff the AFTERNOON before so he has now lost all that money and cannot regain it!!!! All they have done is cost me more and more and more money and loose money! I am so fed up I have no idea when my furniture arriving_ and all they say is be patient! like whatever</div>