1 reviews | Active since Mar 2009
CAUTION!!
This was a terrible experience. Once the agreement was signed, they were unreachable, did not keep me update or informed, they were not interested in my complaints or queries at all, I had to just shut up and wait for my furniture to arrive in Cape Town which took 3 weeks to get here from JHB. I was told there are trucks travelling every 3 days between JHB and Cape Town. My family lived in an empty home with a cooler box as a fridge for 3 weeks while waiting for stuffy to deliver our furniture, I had paid half up front and it was agreed that I would pay the balance when the truck arrived, I was then told my furniture does not fit in the truck originally quoted for and I had to pay another R3000... I paid!!!Then on delivery day, I received a call to say that the truck is around the corner and will not arrive/deliver unless I pay the balance (agreement broken), I paid the balance and when the truck arrived, my furniture was on a trailer and not a truck as originally agreed and paid for. During offloading, I noticed a lot of my furniture had been damaged as well. I have shared my review with you but the choice is yours at the end of the day,
Thank you for writing about our company Stuffy Logistics, it is through such feedback such as yours that enables us to improve where ever necessary within the industry.
Unfortunately this review has left a few details which gives the reader a one sided opinion, according to our knowledge you requested for a 4 ton truck to come and collect goods at your residence, collection was then done on the 29th of March and that you wanted delivery by 1st of April. we then dispatched the truck as per your request, the truck was loaded full and the team left your residence with 4 ton worth of stuff, we then got a phone call the very next day that the team had left out the essential stuff because the the person at the collection point did not know what was to be loaded and what was meant to stay which was an additional 2 tons, you then requested the team to come and collect of which within the next 2 days all our collection trucks were fully booked meaning we couldn't deliver what we had collected due to this mix up and we would have to wait, we have records that you were informed about this.
We eventually managed to collect the remaining stuff on the 1st, now issue we had was the long distance shared truck had been scheduled to leave on the 31st so that it could start deliveries on the 1st your stuff had already been left behind and you were informed that all our trucks were now out we would have to wait for a truck coming from East London.
We acknowledge that we delayed with your furniture but this was due to the mix-up that had happened at the collection point and as for damages we have sent your request for compensation to our insurance department who will make an assessment and give you feedback.
Regards,
Management
Thank you for writing about our company Stuffy Logistics, it is through such feedback such as yours that enables us to improve where ever necessary within the industry.
Unfortunately this review has left a few details which gives the reader a one sided opinion, according to our knowledge you requested for a 4 ton truck to come and collect goods at your residence, collection was then done on the 29th of March and that you wanted delivery by 1st of April. we then dispatched the truck as per your request, the truck was loaded full and the team left your residence with 4 ton worth of stuff, we then got a phone call the very next day that the team had left out the essential stuff because the the person at the collection point did not know what was to be loaded and what was meant to stay which was an additional 2 tons, you then requested the team to come and collect of which within the next 2 days all our collection trucks were fully booked meaning we couldn't deliver what we had collected due to this mix up and we would have to wait, we have records that you were informed about this.
We eventually managed to collect the remaining stuff on the 1st, now issue we had was the long distance shared truck had been scheduled to leave on the 31st so that it could start deliveries on the 1st your stuff had already been left behind and you were informed that all our trucks were now out we would have to wait for a truck coming from East London.
We acknowledge that we delayed with your furniture but this was due to the mix-up that had happened at the collection point and as for damages we have sent your request for compensation to our insurance department who will make an assessment and give you feedback.
Regards,
Management
Totally Ignored!!
Totally Ignored!!
Totally Ignored!!
Totally Ignored!!