Rental Agent

Item: Studio V Management Services
Rating: 1
Author: Mike B

If anyone is looking for an estate agent to rent out their property or manage their property rental for them, under no circumstances consider using Studio V Management Services! The owner Melanie Vee, Seems to have major issues with her persona when it comes to dealing with her clients (Because she knew from Day ONE, that we were strongly considering tiling both of our units): See below for unedited transcripts of our unfortunate experience with her: Hi Melanie, For the time being we have decided its best that I take the units off the market until they are tiled to my satisfaction. I don’t want a rushed job as I want things done properly. I cannot guaranty that any of the units will be ready for leasing by the 1st of May. Please let me have the costs with supplier invoices so we can reimburse you for your expenses of advertising Kind regards, Mike Bledig Hi Mike I’m just a little surprised and disappointed. My conversation with you yesterday was not about the costs, effort or time we’ve spent on trying to find suitable tenants, but about not disappointing the very good candidate as discussed around. Obviously our reputation is also at stake. We have done ITC, landlord, employment, etc checks, and advised this man and his wife, that the property will be tiled and that he would be able to take occupation on 1 May 2017. If this is not possible, we would at least like the opportunity to ask him whether a later date such as mid-May could work for him at all. Finding tenants for mid-month occupation is always very difficult, but we would at the very least like to give this man the choice. Even if your tillers are only available to commence the work after the Easter weekend, namely on the 18th, they will have almost two weeks to finish off the one unit. If this is impossible, would they not be able to do so by mid-May? How much time would they require for each unit? Sincerely Melanie Vee Good day Melanie, As I’ve previously stated, I cannot guaranty that any of the units will be ready for leasing by the 1st of May. I don’t want to commit to a timeframe and things aren’t up to scratch. But I do strongly feel that they will not be ready by 1st may, no matter who does the tilling for me. I understand you have your reputation to serve, and us not having the units ready in time could create problems between ourselves you and the tenants. So For the time being we still think its best that I take the units off the market until they are tiled and ready. Kind regards, Mike Bledig Thank you for reverting. Your response regrettably does not address my question about asking the chap who is ready to sign a lease whether or not he can perhaps take occupation on 15 May. I’ve tried calling you, because it’s so much easier to quickly discuss these issues. I’ll try again. Sincerely Melanie Vee Hi Melanie I apologise for not taking your calls - it is a very strict company policy that we may not take personal calls, and as 3rd in charge of the company I MUST comply and set a good example. Mike's phone unfortunately went flat while he was out with someone and could not charge his phone. We do not know when the flats will be ready, and we will NOT rush the tiler, so we cannot say yes to 15th May. As he said in his email "we have decided its best to take the units off the market until they are tiled to my satisfaction", which he reiterated in a later emails saying "so for the time being I still take the units off the market until they are tiled and ready" Mike and I have discussed this matter at length, and have decided that we will be cancelling our mandate with you with immediate effect. Please could you arrange for the keys to be left with the caretaker (Carl), and we will collect them when we take the tiler through next week. As Mike mentioned please let us have copies of the supplier invoices you have paid for adverts, ITC checks etc. so that we can reimburse you your costs incurred. Thank you for all the effort you have put in, and we wish you every success in your future endeavours Kind regards, Edwin Teulon To add the icing to the cake, the smses that followed a call where we read her the email because she said she had not read it ended with her slamming the phone done after screaming like a banshee: From Mike : Melony, I don't appreciate your manner, and I don't appreciate you putting the phone down on me! I was trying to say something to you when you just went on and on and put the phone down. It is my flat, and I will decide when it is ready to be released! As Edwin has said this mandate is cancelled. From Melanie: Integrity is a very lonely place Mike. Perhaps when yr at church tonight u shud ask God to help you get some. Im just going through all yr text messages and you have both been SOOO incredibly ********* and dishonest about yr undertakings. Plse dont treat the next agents so appallingly. From Mike :Melony, you are making this personal! I'm warning you you don't want to see a side of me that my previous agent saw, so stop it and stop it now! How dare you bring my Christianity in this, if you are in atheist remember hell is a lonely place. Your number will now be blocked, and the only correspondence I will have with you is by email From Mealanie: Blocked message return Good day As I suspected, you did NOT read your letting mandate properly. Clause 5 specifically refers to termination of the lease agreement “AT THE END OF THE LEASE PERIOD”. You mandated me to find a suitable tenant for your two properties and I have done so – first for 1 May, then for 15 May and then for 1 June and let there be no doubt about the fact that you have breached our legally binding contract, governed by SA contract law. But please don’t worry, I have no intention whatsoever of holding you to this contract or of billing you for wasting my time and money and harming my reputation as an honest and trustworthy real estate agent. Let’s face it gentleman – you simply do not have any integrity and I will not waste another minute on you. The ONLY reason we worked so incredibly hard during the last few weeks was because you made it very clear that you were in an enormous hurry to find a tenant because this was Mike’s only income. Please do not attempt to contact me or my associates again as both your emails and text messages are now blocked and cannot be opened. I suggest you make arrangements to collect the keys to your property from my offices after the Easter Weekend. I am certainly not going to waste another fraction of fuel driving after you. PLEASE do not treat the next unsuspecting agent so appallingly. We all work very hard in this business. I will now have no choice but to make sure other agents in the area know what kind of behaviour to expect from you, so that they don’t go through the same bitter experience. Sincerely Melanie Vee What next follows is our response to her last emails: Melanie, As I suspected, you did NOT read your letting mandate properly. Clause 5 specifically refers to termination of the lease agreement “AT THE END OF THE LEASE PERIOD” – What lease agreement? Please show me a signed lease agreement? However, since you are of the opinion that we did not understand the contract clearly (since we both read it), it means that there was never consensus ad idem, which automatically makes the agreement null and void. After seeing how you acted on the phone with Edwin and then with me, and then your sms attacking my religion, I can see our decision to end the mandate was a very valid one, as if this is how you act after receiving one of Edwin’s polite emails – Edwin kept it polite and professional and this is how you react? I cannot imagine how you would react with tenants of problems that may arise. You mandated me to find a suitable tenant for your two properties and I have done so – first for 1 May, then for 15 May and then for 1 June Again I ask: where are the lease agreements! First of June??? This is the first I’m hearing about this from you!!! and let there be no doubt about the fact that you have breached our legally binding contract, governed by SA contract law. But please don’t worry, I have no intention whatsoever of holding you to this contract or of billing you for wasting my time and money and harming my reputation as an honest and trustworthy real estate agent. So sue me! You forgot to mention: very arrogant, and rude, as well as taking a business matter personal, by slamming the phone down while I was trying to talk to you, and denigrating my Christianity! Let’s face it gentleman – you simply do not have any integrity And you have no business conduct and ethics by brining something personal as my religion into the decision and taking credit for adverts that we placed. and I will not waste another minute on you The feeling is mutual! We expect any further communication to come from your attorney to ours as we have nothing more to say to you. The ONLY reason we worked so incredibly hard during the last few weeks was because you made it very clear that you were in an enormous hurry to find a tenant because this was Mike’s only income. But from the beginning, you were told about the tilling of both units, which you have chosen to ignore. In fact, you have argued every decision we have made from day one when you insisted you could not get more than R5500. Please do not attempt to contact me or my associates again as both your emails and text messages are now blocked and cannot be opened. I suggest you make arrangements to collect the keys to your property from my offices after the Easter Weekend. I am certainly not going to waste another fraction of fuel driving after you. You will return my keys to Carl from where you collected them! Failing to do so will have charges of theft charged against you. You are acting like a spoiled brat! Refusing to return the keys to Carl, as you have been instructed to do will lead to the police collecting them on my behalf when they come to arrest you. I will check with Carl at lunch time tomorrow and head to the police station with Edwin after work to lay said charges of theft against you tomorrow evening. PLEASE do not treat the next unsuspecting agent so appallingly. Please don’t treat your other customers as badly as you have treated us! We all work very hard in this business. I will now have no choice but to make sure other agents in the area know what kind of behaviour to expect from you, so that they don’t go through the same bitter experience. Are you threatening me? As well as *********ing me? Please note: I will sue you for defamation, if I hear you have carried out this threat!! This email is supposedly blocked (we both studied computers, and both know that she read it), but sent a message saying our account was blocked on her side (which we know you do not receive when you email address has been blocked). However to entertain her ignorance, we tried to send her a fax – but it would not go through, so we emailed it to her from one of our other email addresses and magically it too was blocked – yet she had never seen this email address before. HEY MELANIE! I finely realize we did the right thing cancelling our business with you. Your lack of professionalism, pathetic manner and insidious behaviour speaks volumes of what you really about. Thank you for helping us to realize this sooner than later. It was the right thing to do to terminate the mandate as we do not want someone who appears to show emotional instability managing our property and tenants You are acting like a little spoilt girl having a tantrum because all her dolls were taken away from her for being a naughty girl. Shame on you! Your childhood must have been a very sad one You have just proven to us that due to your inability of professionalism and poor conduct, you would not have been fit nor able to manage our interests in the best of intentions, and all your interest is of a selfish nature in profiteering at the expense of others for your own gain. Well you lost this time all because of your arrogant rudeness and personal insulting attacks on 2 of what could have been potential business clients. We made the right choice of getting rid of you! What a useless agent you proved to be in the short time we enlisted you. You lack professionalism and integrity - we even had to pass on to you possible tenants from our own ads, as yours were ineffective! Pathetic, useless! No doubt if you did indeed have a suitable tenant, it would have been from our ads passed on to you and not yours. Edwin had to go and take pictures of a higher quality, because property24 stated your pictures taken by yourselves are of poor quality – showing yet again you’re in the wrong job. Failing to return my keys is theft! So you are a ***** as well! Again, you are proving a point as to what you really all about. Spiteful, obnoxious, selfish, arrogant, rude, insidious, a sanctimonious old woman who lacks a sense of decency and class. Time to put this on hello Peter, and social media Although we don’t believe you really blocked our emails, here it is just in case. Mike and Edwin

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