1 reviews | Active since Jun 2016
worst treatment ever
<p>Went to town the store at around 1600hrs to get a pair of tekkies I have always wanted and as I walked in the shop,There was no-one on the floor and eventually two guys showed up and completely ignored us. I called for assistant as well as the other guy who had a bunch of things to purchase but we were completely ignored,i looked at the back and saw two ladies and went to them to get me the size that I wanted and complained to them about their service and while I was talking to the laidies a guy comes to us and demanded to know what I had said to the ladies!!! Like really now,was in the shop to beg or to buy. I ignored him and asked the lady for his name and obviously the lady couldn't as she looked so scared and she then told me that he was the manager of the shop. Now what I need to know is that how the hell did he gets to be hired as a manager considering the fact that he knows nothing about customer service.i realised that it was a matter of race because as I was about to leave the shop a coloured lady walked in and she got the best service compared to what I received.i will never set foot in this store again and I will make sure that most of my friends who loves studio 88 brands knows about this. Such pathetic service,my day was spoiled there and there. This shop is a no go area unless one would want to punch someone in the face and hell yes I left with my R1200 I wanted to buy the takkies</p>
Dear Sir
I apologise for the delay in our response to you, we were not receiving notifications from Hello Peter.
The bad experience and treatment received in our store is unacceptable, I can assure you that this is not how are staff are trained to treat customers. Please accept my apology, I have sent your complaint to the Regional Manager who will be contacting yourself.
Kind regards
Loren
Dear Sir
I apologise for the delay in our response to you, we were not receiving notifications from Hello Peter.
The bad experience and treatment received in our store is unacceptable, I can assure you that this is not how are staff are trained to treat customers. Please accept my apology, I have sent your complaint to the Regional Manager who will be contacting yourself.
Kind regards
Loren
