Worst service

The service at Studio 88 East Gate very horrible waited for over an hour to just get things i put for lay-by I asked for the manager he was very dismissive and told me they have 2400 lay-bys and they are short staff now how is that my problem I honestly did not mind waiting but at this point it just felt like they misplaced my things or they gave them out I’m still sitting to be exact 1:20 minutes how fair is that and being told such excuses as I’m writing this there’s literally no queues at the counter but they can’t find my lay-by I actually regret spending my hard earned money at this store

They finally had the guards to tell me that the things are actually misplaced that I should go home they will give me a call to come another day and get my things, how is that for an inconvenience Horrible, horrific worst service