1 reviews | Active since Feb 2015
Worst online experience ever - Stay away people
I would like to give my honest opinion on my interaction with Studio 88.
1. I ordered shoes on 9 January 2020. 2. By the 15th I have received nothing and mailed to find out where my shoes were. 3. Received a response by the 16th from Caitlind Stuart for Dawn with to follow up on my shoes. No progress was made. 4. I followed up via email and called on the 17th to hear whats happening with the shoes. Caitlind said she will call the Monday with feedback. 5. Monday the 20th, Caitlind didn't call. I called her and again followed up on the shoes. It was eventually confirmed the package was lost. 6. I asked for a replacement on the 20th and mentioned some shoes i would like.. 7. On the 21st i was told none of the shoes i wanted was in stock. I mentioned i would like a shoe which costs R200 more in the same model but i would like a direct replacement and would not want to pay a difference to cover me for my inconvenience and Studio88 declined.
I believe this service is utter garbage. Had i not followed up on my parcel I would still waited on shoes and you guys couldn't even make me whole by offering me the same model shoe in a different colour because it costs R200 more. Still expect me to pay that after all i did trying to find my shoes in the first place. Beef up your service. Its terrible. I bought a ton of shoes from you guys but i think if this shoes ever gets delivered then i'm done for good.
Good day
Thank you for your feedback.
On the 16th of January, we followed up with Dawn Wing to find out where your parcel was, unfortunately, the parcel was lost by our courier service of which we only were aware of once you investigated your delivery. This was of no fault of Studio-88 however we were willing to replace your order with something else of the same value, however, should you have chosen a more expensive item (which you did), you would have to pay in the different (as with any retailer).
You responded saying you were not willing to pay in extra amount. We responded indicating that we would process your refund as per our refund policy, 3-5 working days.
You, however, have continued to send us replacement options for your order which were more expensive than your original order but were still unwilling to pay the difference due after we have indicated to you that any difference in the RSP would be due by you before the replacement shoe can be sent to you.
Please note your refund will be processed in the next 3-5 working days.
Yours in style,
Studio-88 Customer Service
Good day
Thank you for your feedback.
On the 16th of January, we followed up with Dawn Wing to find out where your parcel was, unfortunately, the parcel was lost by our courier service of which we only were aware of once you investigated your delivery. This was of no fault of Studio-88 however we were willing to replace your order with something else of the same value, however, should you have chosen a more expensive item (which you did), you would have to pay in the different (as with any retailer).
You responded saying you were not willing to pay in extra amount. We responded indicating that we would process your refund as per our refund policy, 3-5 working days.
You, however, have continued to send us replacement options for your order which were more expensive than your original order but were still unwilling to pay the difference due after we have indicated to you that any difference in the RSP would be due by you before the replacement shoe can be sent to you.
Please note your refund will be processed in the next 3-5 working days.
Yours in style,
Studio-88 Customer Service