Worst experience of any business I have dealt with.

I ordered shoes on the 25th and never receive them 2 weeks later, after calling many times and after multiple days Jason told me they don't have stock on the shoe I ordered even though it showed available on the online store, no email was ever sent to me telling me this. I then asked for a refund on Monday the 13th and have still not received a refund, Jason is now unavailable when I call and the other service members are not aware of any refund request even though I have made one with Jason, I just want my money and this to be done with, this seems likely to be a **** but I just hope I can get my money back and that money isn't ******.