Where is my refund

I had an item returned on the 3rd of October and it's already the 15th. When I called to enquire the manager was extremely rude and condescending towards me and had the nerve to ask why I'm calling when it's my money that I'm enquiring about. I still have not received my money. They told me pay days are Tuesdays and Thursdays....no refund. Then he said he will escalate it on Friday. Still nothing. This needs to be addressed ASAP! The customer services manager actually needs to be taught how to deal with customers as he is extremely rude and doesn't know how to speak to people!