Very Very Disappointed

I write this letter with great disappointment disgust towards the service i received at Studio 88 Wynberg Branch Cape Town ( store number 69).

On Friday 26/11/2021 i made a purchase of R1049.98 at 18:25 the evening then on Sunday i had to return the items as i had bought the incorrect items.

Got to the store Sunday and took an item of R899.99. I was shocked when i was told by the cashier that she cant do the refund as the manager was off duty and i must come back tomorrow. Explained to cashier that i work 6 days a week and i could only make to the store Friday as they closed at 8pm. She called the manager Thelma Xhaso, who told me the same thing to come back tomorrow when she is in store. Explained to manager my story again and she told me to leave my account number, cellphone number and a copy of my id as she will do a transfer of R150 to my account. I was told leave the item behind but refused because i was not willing to go back to the st ore again.

1st- Studio 88 Return & Exchange policy state clearly -Returns accepted only : Upon presentation of the original invoice. ( Which i had) Within 30 days for unused goods, in original condition & packaging . ( Which in my case was only a day and still had original packaging)

2nd - Customer always comes first- The manager could have authorized the refund as she had me on the line and the cashier.

3rd- No where does it state that on their invoice if the manager is not there a refund can not be done.

4th - I do not understand why there was no supervisor, second in command to do authorizations.

I have dealt with customers for more than 12 years and i am still dealing with them, so the pathetic service i received from a manager was totally unacceptable. I left a my details, i still have not been contacted by the store manger.