1 reviews | Active since Jul 2013
very poor customer service STUDIO 88
so recently we went to buy my daughter shoes, well lekker trip, very excited for her new shoes for her birthday. shop only had one size 4 in stock, the display one, so went to the back to get the other shoe.
get home, so please take not the closest shop is about 110 km from us, to a town we dont really travel to, so open the box at home and they gave us a size 3 and 4
phoned the manager the day after, he is sorry, but we have to bring it back to exchange it, so it will cost me around R700/800 in fuel to rectify their mistake. do travel for work but in the opposite direction, none of the other studio 88 shops is willing to assist in changing the shoes. contacted them, tried phoning, no answer, submitted a ticket on their website, no feedback.
so the manager was friendly and apologetic, but no offer for him to courier the right shoe or incur any charges from his side to rectify the problem.
so very disappointed daughter, het birthday has passed and still cant wear her shoes. and no help or feedback from studio 88
We apologise for the mix-up with your daughter's shoes, we understand the inconvenience and disappointment caused, especially after traveling so far. We value your loyalty and are committed to resolving this promptly.
Yours in style,
Studio 88 Customer Service
We apologise for the mix-up with your daughter's shoes, we understand the inconvenience and disappointment caused, especially after traveling so far. We value your loyalty and are committed to resolving this promptly.
Yours in style,
Studio 88 Customer Service
Veryy happy customer again
Veryy happy customer again
Thank you for your valuable feedback and kind words regarding Annelize and Themba. We are delighted to hear that they were able to assist you promptly and resolve the issue satisfactorily. Your appreciation means a lot to us.
Yours in style,
Studio 88 Customer Service
Thank you for your valuable feedback and kind words regarding Annelize and Themba. We are delighted to hear that they were able to assist you promptly and resolve the issue satisfactorily. Your appreciation means a lot to us.
Yours in style,
Studio 88 Customer Service