CM
Christopher M

1 reviews | Active since Nov 2019

06 Nov 2019, 06:07

Very bad pathetic customer service at Studio 88 Zevenwaght Mall Kuilsrivier

Hi I had a very bad experience from the Studio 88 branch in Kuilsrivier Zevenwacht Mall. It was bad service from the manager going right down to some staff members I was treated as if I owed them money not me coming in to the store to spend my hard earned money. I was treated so badly that I had to contact someone at headoffice this person was better in doing her job and to show how bad she felt she and to apologize for the bad service I received I was given a R100 off on a t-shirt I bought 2 months later me not heaving worn this t-shirt alot I took it back because it was all stretched out the manager gave me one looking and got all worked up and verbally aggressive. After phoning The headoffice again he was told to send the t-shirt in to his supplier which I think did not happen he then came back to me weeks later saying that they are not going to do anything to assist me because I bought it on a special which I of course did not I was given R100 off due to bad service but still almost paid R500 for this t-shirt I made him hold the t-shirt against the same new one in store to show him the size difference. His regional manager just doesn’t take my calls also doesn’t come back to me after this incident. There clothing aren’t cheap but there service is very cheap and low class they rip people off there hard earned cash I am sure that I am not the first person this is happening to up to know no apology from the store manager or his regional I will go out and make sure everyone I know gets to know about the bad service I was given.

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Replies (2)
Studio 88
Studio 88's reply06 Nov 2019, 07:50
Official
Dear Christopher

We appreciate you alerting us in regards your experience, we apologize for any inconvenience caused. Your complaint has been handed to Customer Service for further investigation.

Thank you for your details, we will be in contact with you.

Yours in style, Studio 88 Customer Service
CM
Christopher M's update06 Nov 2019, 09:31
Reviewer Update
Thanks but this complaint is with your customer service department and yet it still looks as if nothing’s been done evens after this bad service ordeal I still supported this store because I like the products sold not the service but I doubt if I will ever support this store again and I will make sure that I tell everyone I know about the service I received as a consumer