Very bad customer service, and theft by staff

Good day,

My daughter lay byed at Studio 88 Southgate Mall. On the 17th of December, she went to pay her lay buy, she was helped by the lady witg dreads. At the exit, the parcels were not checked. When she arrived at home, to a surprise the T-shirt worth R499 was not in the plastic. The following day she went back to the shop to lay a complaint to the manager. She then asked the manager to check the cameras at the till. The manager said there are no cameras at the till and there's nothing he can do. No intervention was done, he didn't call the lady who was helping her. Im not happy wirh the treatment she got at Studio 88 by the manger of the shop.

We were later phoned by the regional manager and promised to resolve the matter and even promised to replace the missing T-shirt but to this day, they have not gotten back to me.

Please assist.

Regards Amelia Matsoele *** *** ***