DM
Duduzile M
1 reviews | Active since Feb 2020
02 Jan 2024, 11:03
Untraceable laybuy.
On the 13th of November 2023 i went to studio 88 Springs mall for a laybuy.i laybuyed Nike takkie , nike sandals both size 6 and a 2 piece Ellese trouser and top for my son.I paid R800 towards the laybuy.On the 31st of December 2023 i went back to Springs mall to finish off my laybuy..i took my ID with me because i misplaced my Slip..when i got to the shop they told me that my laybuy was not on their system. I have proof from my husband bank statement that i paid R800 at studio 88.I was not assisted and was told to go look for the slip.
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Replies (3)
Studio 88's replyOfficial
02 Jan 2024, 11:26Dear Duduzile,
Thank you for taking the time to send this message. We apologise for any inconvenience caused, our Customer Service will be in contact with you to see where and how best they can assist.
Yours in style,
Studio 88 Customer Service
Thank you for taking the time to send this message. We apologise for any inconvenience caused, our Customer Service will be in contact with you to see where and how best they can assist.
Yours in style,
Studio 88 Customer Service
Studio 88's reply02 Jan 2024, 11:26
Official
Dear Duduzile,
Thank you for taking the time to send this message. We apologise for any inconvenience caused, our Customer Service will be in contact with you to see where and how best they can assist.
Yours in style,
Studio 88 Customer Service
Thank you for taking the time to send this message. We apologise for any inconvenience caused, our Customer Service will be in contact with you to see where and how best they can assist.
Yours in style,
Studio 88 Customer Service
DM
Duduzile M's updateReviewer Update
04 Jan 2024, 13:24I published my review few days back , No one cared to get back to me until today i personally went to your Shop at Springs mall.When i got there i got interrogated on why did i lay a complain of which i think its my right to complain as a consumer if i am unhappy with their services.When they double checked my laybuy they discovered that the sales person who captured the LAY buy used my second name on my ID hence they could not trace it , of which it was thier mistake..Instead of appologising for their mistake they gave me a stinking Attitude. I will never ever buy from that shop and i wouldnt recommend it to anyone.
DM
Duduzile M's update04 Jan 2024, 13:24
Reviewer Update
I published my review few days back , No one cared to get back to me until today i personally went to your Shop at Springs mall.When i got there i got interrogated on why did i lay a complain of which i think its my right to complain as a consumer if i am unhappy with their services.When they double checked my laybuy they discovered that the sales person who captured the LAY buy used my second name on my ID hence they could not trace it , of which it was thier mistake..Instead of appologising for their mistake they gave me a stinking Attitude. I will never ever buy from that shop and i wouldnt recommend it to anyone.
Studio 88's replyOfficial
05 Jan 2024, 08:56Dear Duduzile,
Please accept our apologies for the behavior. That is not what we stand for, we will look into it and hope to see you back in our stores as a happy customer.
Yours in style,
Studio 88 Customer Service
Please accept our apologies for the behavior. That is not what we stand for, we will look into it and hope to see you back in our stores as a happy customer.
Yours in style,
Studio 88 Customer Service
Studio 88's reply05 Jan 2024, 08:56
Official
Dear Duduzile,
Please accept our apologies for the behavior. That is not what we stand for, we will look into it and hope to see you back in our stores as a happy customer.
Yours in style,
Studio 88 Customer Service
Please accept our apologies for the behavior. That is not what we stand for, we will look into it and hope to see you back in our stores as a happy customer.
Yours in style,
Studio 88 Customer Service