Unprofessional Service

On Saturday the 22nd of August 2026 I visited Studio 88 Newcastle Mall and made a purchase. Then on Sunday the 23rd of August 2026 I went back to exchange the item which I had purchased. Initially I wanted to exchange for a bigger size and was informed that they do not have an 3XL on the AmaZulu t-shirt. I then requested a refund. To my surprise I was informed that they do not have petty cash in order to refund an amount of R650 and was instructed to stand and wait for a customer to come and make a cash purchase and then id be able to get the refund or come back another day. The arrogance and tone in which the sales person Sanele Nkosi spoke to me was unprofessional. My question was how do you not have petty cash for such a small amount and was informed that they had already done their banking for the day. The store closes at 15:00 and I was there just after 14:00. I kept the receipt and T-shirt with me and left the store as I couldn’t wait as there was no guarantee that a customer would come and make a cash purchase. I drove about 30km from my place of residence to Newcastle Mall and nobody seemed to give a care in the world that I spent my hard earned money to come and would have to come back once again in order to exchange the said item.