Unhappy customer

BAD CUSTOMER SERVICE!!! STUDIO88 PAROW CENTER! I did buy vans sneakers on the 30th of August and it was too big did go for a refund the next day and one of the staff members told me that i must come back after 3 days because its end of the month they want to make budget, so i refuse and go to the lady at the till points she told me that i must come back the next day because their are having a problem with the drawer.

I was then asking to speak to the manager then she told me he step outside to the toilets..so i have wait for him to return and then my lunch was over so i have to rush back to work..

Today i go there again and one of the other staff members told me the don't do Refunds and the i ask her so why did your colleague told me yesterday to come back today and she could not answered. So i left the sneakers there then one of the staff followed me and left the sneakers right at the door step by my work place.

I ask for their customer care number to laid an complained so i call they ask for my number and never call me back. My problem is how can you lie to a customer like that in their face and what retail store doesn't refund?