Unhappy Customer

Hi

I'm writing to express my disappointment with the Nike bag I bought from your store on 19 January 2026. The Nike sign is already peeling off, and I'm not happy about it.

I went back to the store and spoke to a guy who claimed to be the manager, but he wouldn't give me his name (and wasn't wearing a name tag). He said he'd sent a message to head office and is waiting for the supplier to authorize a resolution.

To be honest, I don't care about that. I bought the bag from Studio 88, not the supplier. I want a refund so I can buy a bag from Sportscene instead. My daughter had a bag from Sportscene that lasted 2 years with no issues.

I'm really disappointed and won't be shopping with you again.

Looking forward to hearing from you about a refund.

Sincerely, Lungelwa Mbala