FT
Ferouza T
1 reviews | Active since Aug 2023
15 Nov 2024, 11:11
Trashy service
Purchased a pair of adidas samba a mnth ago. Noticed that the inner sole glue is coming out. While checking that I saw that one is made in China and the other one in cambodia meaning i have one pair of sneakers but left is china right one made in cambodia. Went to the store in mitchells plain promenade. Waited a werk for feedback and was told they cant exchange it. Bear in mind the left foot feels softer than the right. I paid cash and for them to refuse where it was their problem not mine? Now i need to wear sneakers thats wrong? I am extremely upset and dissapointed
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Replies (10)0
Replies (10)
Studio 88's replyOfficial
15 Nov 2024, 11:26Dear Ferouza,
Thank you for taking the time to send this message. We apologise for the unpleasant experience and any inconvenience caused, our Customer Service will be in contact with you to see where and how best they can assist.
Yours in style,
Studio 88 Customer Service
Thank you for taking the time to send this message. We apologise for the unpleasant experience and any inconvenience caused, our Customer Service will be in contact with you to see where and how best they can assist.
Yours in style,
Studio 88 Customer Service
Studio 88's reply15 Nov 2024, 11:26
Official
Dear Ferouza,
Thank you for taking the time to send this message. We apologise for the unpleasant experience and any inconvenience caused, our Customer Service will be in contact with you to see where and how best they can assist.
Yours in style,
Studio 88 Customer Service
Thank you for taking the time to send this message. We apologise for the unpleasant experience and any inconvenience caused, our Customer Service will be in contact with you to see where and how best they can assist.
Yours in style,
Studio 88 Customer Service
FT
Ferouza T's updateReviewer Update
19 Nov 2024, 11:04Still no response? What am I suppose to do?
FT
Ferouza T's update19 Nov 2024, 11:04
Reviewer Update
Still no response? What am I suppose to do?
Studio 88's replyOfficial
19 Nov 2024, 13:09Dear Ferouza,
Adidas has factories in various locations, the shoes got mixed up at the distribution center. We assure you that the process and material used for the product is the same.
Yours in style,
Studio 88 Customer Service
Adidas has factories in various locations, the shoes got mixed up at the distribution center. We assure you that the process and material used for the product is the same.
Yours in style,
Studio 88 Customer Service
Studio 88's reply19 Nov 2024, 13:09
Official
Dear Ferouza,
Adidas has factories in various locations, the shoes got mixed up at the distribution center. We assure you that the process and material used for the product is the same.
Yours in style,
Studio 88 Customer Service
Adidas has factories in various locations, the shoes got mixed up at the distribution center. We assure you that the process and material used for the product is the same.
Yours in style,
Studio 88 Customer Service
FT
Ferouza T's updateReviewer Update
19 Nov 2024, 13:43So thats not my issue. I need a pair that has no glue seeping and made in the same place. Left china and right china pr cambodia both left and right.
FT
Ferouza T's update19 Nov 2024, 13:43
Reviewer Update
So thats not my issue. I need a pair that has no glue seeping and made in the same place. Left china and right china pr cambodia both left and right.
FT
Ferouza T's updateReviewer Update
19 Nov 2024, 13:44Also glue coming out the inner soles? I am very upset. Paid cash money for rejects.
FT
Ferouza T's update19 Nov 2024, 13:44
Reviewer Update
Also glue coming out the inner soles? I am very upset. Paid cash money for rejects.
FT
Ferouza T's updateReviewer Update
19 Nov 2024, 13:48Also the mix up was in store. One was on display dirty.
FT
Ferouza T's update19 Nov 2024, 13:48
Reviewer Update
Also the mix up was in store. One was on display dirty.
Studio 88's replyOfficial
19 Nov 2024, 14:22Good day Ferouza,
Thank you for reaching out to us regarding your recent defect claim. We appreciate your patience and understanding throughout this process. After carefully reviewing your claim, we regret to inform you that we are unable to approve it at this time.
Our team based at the store conducted a thorough investigation into the matter, and based on the available information and evidence, it was determined that the issue you experienced with the product does not fall within the scope of a defect. We understand that this news may be disappointing and we want to assure you that we take product quality and customer satisfaction seriously. Although your claim was not approved, we value your feedback and the trust you have placed in the brand.
Furthermore, with regards to the issue of the sneakers being manufactured in different countries, you have confirmed that you were aware and accepted that you were purchasing a display item and that one of the sneakers were swaped.
Once again, we apologize for any inconvenience this may have caused you and we appreciate your understanding in this matter and hope to have the opportunity to serve you better in the future.
Thank you for reaching out to us regarding your recent defect claim. We appreciate your patience and understanding throughout this process. After carefully reviewing your claim, we regret to inform you that we are unable to approve it at this time.
Our team based at the store conducted a thorough investigation into the matter, and based on the available information and evidence, it was determined that the issue you experienced with the product does not fall within the scope of a defect. We understand that this news may be disappointing and we want to assure you that we take product quality and customer satisfaction seriously. Although your claim was not approved, we value your feedback and the trust you have placed in the brand.
Furthermore, with regards to the issue of the sneakers being manufactured in different countries, you have confirmed that you were aware and accepted that you were purchasing a display item and that one of the sneakers were swaped.
Once again, we apologize for any inconvenience this may have caused you and we appreciate your understanding in this matter and hope to have the opportunity to serve you better in the future.
Studio 88's reply19 Nov 2024, 14:22
Official
Good day Ferouza,
Thank you for reaching out to us regarding your recent defect claim. We appreciate your patience and understanding throughout this process. After carefully reviewing your claim, we regret to inform you that we are unable to approve it at this time.
Our team based at the store conducted a thorough investigation into the matter, and based on the available information and evidence, it was determined that the issue you experienced with the product does not fall within the scope of a defect. We understand that this news may be disappointing and we want to assure you that we take product quality and customer satisfaction seriously. Although your claim was not approved, we value your feedback and the trust you have placed in the brand.
Furthermore, with regards to the issue of the sneakers being manufactured in different countries, you have confirmed that you were aware and accepted that you were purchasing a display item and that one of the sneakers were swaped.
Once again, we apologize for any inconvenience this may have caused you and we appreciate your understanding in this matter and hope to have the opportunity to serve you better in the future.
Thank you for reaching out to us regarding your recent defect claim. We appreciate your patience and understanding throughout this process. After carefully reviewing your claim, we regret to inform you that we are unable to approve it at this time.
Our team based at the store conducted a thorough investigation into the matter, and based on the available information and evidence, it was determined that the issue you experienced with the product does not fall within the scope of a defect. We understand that this news may be disappointing and we want to assure you that we take product quality and customer satisfaction seriously. Although your claim was not approved, we value your feedback and the trust you have placed in the brand.
Furthermore, with regards to the issue of the sneakers being manufactured in different countries, you have confirmed that you were aware and accepted that you were purchasing a display item and that one of the sneakers were swaped.
Once again, we apologize for any inconvenience this may have caused you and we appreciate your understanding in this matter and hope to have the opportunity to serve you better in the future.
FT
Ferouza T's updateReviewer Update
19 Nov 2024, 14:33Nope i was not informed and also the manager was just as shocked when I told her. Display meaning that there was suppose to be an available pair that was the same to be sold. But as you say I was aware not true also it was nearly closing time and they just wanted the sale and told me to come back the next day to purchase the vans for my son because they take taxi home. Purchase time was 18:10 SAT so do the math. They were in a hurry. Also your responses not making sense. First a mix up now I knew about it?
FT
Ferouza T's update19 Nov 2024, 14:33
Reviewer Update
Nope i was not informed and also the manager was just as shocked when I told her. Display meaning that there was suppose to be an available pair that was the same to be sold. But as you say I was aware not true also it was nearly closing time and they just wanted the sale and told me to come back the next day to purchase the vans for my son because they take taxi home. Purchase time was 18:10 SAT so do the math. They were in a hurry. Also your responses not making sense. First a mix up now I knew about it?
FT
Ferouza T's updateReviewer Update
19 Nov 2024, 14:35I said the display item was dirty. I did not purchase it just did the fit as any customer does. The sales person went to the back and did the mix up not me.
FT
Ferouza T's update19 Nov 2024, 14:35
Reviewer Update
I said the display item was dirty. I did not purchase it just did the fit as any customer does. The sales person went to the back and did the mix up not me.
FT
Ferouza T's updateReviewer Update
19 Nov 2024, 14:51Anyway im fighting a loosing battle. Just lost R1799.
FT
Ferouza T's update19 Nov 2024, 14:51
Reviewer Update
Anyway im fighting a loosing battle. Just lost R1799.