CM
Cnegugu M
1 reviews | Active since May 2021
05 Oct 2023, 09:31
They are arrogant
Studio 88 Zevenwacht mall in Cape Town, when taking out your laybye there make sure you check if everything has been packed should you move out of that door without checking you will regret,I did a laybye there for my husband when we got home 2 jeans were missing ,we reported they couldn’t believe it, sent an email to their head office didn’t believe,we lost our R800 and easy like that,I will never buy anything from their shop again
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Replies (5)
Studio 88's replyOfficial
05 Oct 2023, 10:06Dear Cnegugu,
Thank you for reporting this unfortunate incident to us and we apologize for any inconvenience caused. This matter will be referred to management as a matter of urgency.
You will be contacted by this stores Regional Manager to ensure a speedy resolution. We apologize on behalf of Studio 88 as this is not acceptable practice.
Yours in style, Studio 88 Customer Service
Thank you for reporting this unfortunate incident to us and we apologize for any inconvenience caused. This matter will be referred to management as a matter of urgency.
You will be contacted by this stores Regional Manager to ensure a speedy resolution. We apologize on behalf of Studio 88 as this is not acceptable practice.
Yours in style, Studio 88 Customer Service
Studio 88's reply05 Oct 2023, 10:06
Official
Dear Cnegugu,
Thank you for reporting this unfortunate incident to us and we apologize for any inconvenience caused. This matter will be referred to management as a matter of urgency.
You will be contacted by this stores Regional Manager to ensure a speedy resolution. We apologize on behalf of Studio 88 as this is not acceptable practice.
Yours in style, Studio 88 Customer Service
Thank you for reporting this unfortunate incident to us and we apologize for any inconvenience caused. This matter will be referred to management as a matter of urgency.
You will be contacted by this stores Regional Manager to ensure a speedy resolution. We apologize on behalf of Studio 88 as this is not acceptable practice.
Yours in style, Studio 88 Customer Service
CM
Cnegugu M's updateReviewer Update
05 Oct 2023, 12:03Unfortunately the regional manager is aware of this incidents,he didn’t assist,instead we were told to escalate it to the Head offices,I sent an email to head office and Contacted them several times to this date,U never solved our problem so it’s useless and waste of time to even engage with regional manager,I will never recommend this shop even to my worst enemy,Xap
CM
Cnegugu M's update05 Oct 2023, 12:03
Reviewer Update
Unfortunately the regional manager is aware of this incidents,he didn’t assist,instead we were told to escalate it to the Head offices,I sent an email to head office and Contacted them several times to this date,U never solved our problem so it’s useless and waste of time to even engage with regional manager,I will never recommend this shop even to my worst enemy,Xap
Studio 88's replyOfficial
05 Oct 2023, 14:05Hi Cnegugu, We do apologize for this unfortunate incident.
Studio 88's reply05 Oct 2023, 14:05
Official
Hi Cnegugu, We do apologize for this unfortunate incident.
CM
Cnegugu M's updateReviewer Update
05 Oct 2023, 15:54Is your apology going to solve this matter?
CM
Cnegugu M's update05 Oct 2023, 15:54
Reviewer Update
Is your apology going to solve this matter?
Studio 88's replyOfficial
06 Oct 2023, 08:22Hi Cnegugu,
Yes, our Customer Service Team will get in contact with you.
Yours in style, Studio 88 Customer Service
Yes, our Customer Service Team will get in contact with you.
Yours in style, Studio 88 Customer Service
Studio 88's reply06 Oct 2023, 08:22
Official
Hi Cnegugu,
Yes, our Customer Service Team will get in contact with you.
Yours in style, Studio 88 Customer Service
Yes, our Customer Service Team will get in contact with you.
Yours in style, Studio 88 Customer Service