The worst service I have received in my life!!!

Your name: Cashiefa

I received the absolute worse service from you Walmer branch in port Elizabeth. I bought 2 sale items for my husband in this week for his birthday. I was made aware that I cannot have a refund and needed to exchange. I was happy to do so.

We came in store yesterday and tried on multiple items. He tried 7 items and they had no in a size large, which is of course his size. There were about 5 consultants in store. No one offered assistance. We had to ask.

Eventually after being in store for 1hr30min with a 6 month old baby. My husband decided to take a soccer t shirt. We had to pay an additional R500 to purchase this, but we were so sick and tired for looking for sizes, we just took it.

Walked to the counter and the entire staff was having a fat conversation at the door. We had to call someone to help. This male comes and helps us with the exchange. He says to me, I need to pull cash at arm, as he can't help me with my card to do the exchange. I have worked for one of the biggest retailers in South Africa for 10 years and I know the requirements and level of service we have to give customers. Your processes cannot become the customers problem!. My husband then said to him this is about ridiculous as we already been forced to take something after shopping for so long. He then tells my husband to be quiet and To get told to go to ATM, not because the machine isn't working, but because his manager is not in. How do you address a customer this way???

I am so angry, never in my life have a come across and experience like this.I will wait and see if you will reply and if not I will take this further and practice my consumer rights. I know that it is my right to be refunded within 5 days of a purchase. I will not let a new store be allowed to treat people like this. I will never ever shop at any of your branches ever again. I have a pants that does not fit my husband and I need my money back...I have tried to play by your rules but thanks to your staff, I now want my money back. I trust I will hear from you soon.