The Tellers at Studio 88 Landros de***** customers by giving themselves Cashback

Item: Studio 88
Rating: 1
Author: Pontsho M

(13/06/2020) i went Studio 88 store in Polokoane (Landross) to purchase soccer boots and few items for my son.

After Payment i browsed through the till slip, only to find that the teller has given himself R723.74

Upon realizing this, i went back to the store and the cashier insisted that he did not get himself any cash back, "all he did was to balance his purchases".

I then wrote to the Stores customer care, attaching the till slip and their respond was i should go back to the store.....

If the store was willing to resolve my issue i was not going to write to their customer care.

Regards, Pontsho Maja

Helpful (0)

Replies (2)

Studio 88's replyOfficial

17 Jun 2020, 08:01

Dear Pontsho

Thank you for bringing this to our attention.

We will investigate this, thank you for supplying the receipt and invoice number, we will follow up on this. Note that Customer Care might still be in contact with you should they require more information.

Stay warm and stay safe, yours in style Studio 88 Customer Service.

Studio 88's reply17 Jun 2020, 08:01

Official

Studio 88's replyOfficial

17 Jun 2020, 12:52

Dear Pontsho

We've been advised that the Regional Manager, Bongani has been in contact with you. This is to confirm that the manager should of explained what he did and why when he handed you your till slip. We apologise for this and appreciate you analysing your till slip.

To put your mind at ease, based on Bongani's investigation the amount on your till slip and the speed point slips match to the days transactions balance. The manager confirmed with Bongani that he made the cash entry so that the days transactions balanced due to an earlier error.

We hope you enjoy your purchases, and keep warm and safe.

Yours in Style, Studio 88 Customer Service

Studio 88's reply17 Jun 2020, 12:52

Official