Terrible service

On the 20/02/2019 I went to your Store at corner Ellof and Jeppe, I had prior done a laybye there sometime towards end of Jan, The Laybye was not for me, the person in question had then told me they had changed their mind and I should cancel, I spoke to some guy at the door who told me to proceed to the till as the manager is there, When I advised him I would like to cancel he did not bother enquiring whether I would like a cash refund or if I would like to refund and take something for that value but merely says to me there is no cash refund for Laybye, I then asked him why does the receipt not state that his response to me his that I came there with shop mentality and further points at me In an appropriate manner where as I addressed him correctly, "I walked into the the store wearing my work uniform" he further says to me that he will call him as he needs the regional manager to process it in a very offensive and dismissive manner, I then responded that I would understand if he responded in an appropriate manner and told him I would like my refund canceled and my money refunded, his response is that's shop mentality and angrily walks to the other side of the till without saying anything further, Mind you staff members find this kind of behavior towards customers amusing and are snickering at this absurd mannerism, Some guy walks up to him and asks him what's happening maybe I can help his response is "I don't know ask her" he then further after a while decides to refund the cash and gives me a stack of loss count, this is not the first time I have encountered such terrible service at the same store, Or is it cause I go there wearing retail uniform that's it's okay to treat people and speak to them that way? At which point do we seperate customer service from she works at one of these stores around, I work retail and I would never address a customer in that manner, I would like to understand and fully comprehend what "Shop mentality" is and at which it seemed okay for to point his fingers and walk away without a word making a spectacle out of me in front of his staff. I am dismayed and I will never set foot in that store again. I have bought many times from your Westgate store 4 out of my total of 6 pairs of vans come from Studio 88 I have never been rediculed to such an extent.