Terrible refund management, never shopping here again. Wasted my time.

I will never shop at Studio88 again. I bought a pair of sneakers for my friend, they turned out to be big and now when I request a refund from the store (Clearwater), they said they don’t have cash. I’ve been running around joburg for 2 days now looking for a Studio88 with cash, and still nothing. When I ask how else this can be resolved, the employees just look at me without response. Wouldn’t it be wise to invest in other ways to do refunds?? Of course people are not using cash anymore. I used a card myself. Shops like Foschini can refund to the card used to make the payment, why not invest in the same set up? How can you say “most of our customers are paying by card” then fail to make cash available for such situations. I’m very frustrated. This needs to be handled. The 30 day window is going to elapse while I’m still looking for a store with cash. I’ve spent more money driving to other Studio88 stores, calling, etc. than I was supposed to. So backward and unprofessional.