NF
Nomzamo F
1 reviews | Active since Sept 2018
19 Dec 2024, 12:33
Studio 88 sells counterfeit products
My son bought a Nike air max 90, on studio 88 website on the 14th of December 2024 and the shoe was delivered on the 18th of December 2024. Upon checking out the shoe we realised it was ****. Quality of the materials of the shoes is plastic, there is no Nike branding on the inner sole of the shoe and the sole also comes off which is rare on an original Nike shoe. I am disappointed again as when tried to return the shoes at their store in Jabulani mall their manager said we need to follow the online process in order to get a refund, while the website stated that we can return the shoe to any off their stores and to make it worse is the manager had a smirk smile as if she knows the quality they sell is ****. I am disappointed for the counterfeit products sold by the store and R2k is not money to throw around
Helpful (0)
Replies (5)0
Replies (5)
Studio 88's replyOfficial
19 Dec 2024, 15:24Dear Nomzamo,
Thank you for taking the time to send this message. We apologise for any inconvenience caused, our Customer Service will be in contact with you to see where and how best they can assist.
Yours in style,
Studio 88 Customer Service
Thank you for taking the time to send this message. We apologise for any inconvenience caused, our Customer Service will be in contact with you to see where and how best they can assist.
Yours in style,
Studio 88 Customer Service
Studio 88's reply19 Dec 2024, 15:24
Official
Dear Nomzamo,
Thank you for taking the time to send this message. We apologise for any inconvenience caused, our Customer Service will be in contact with you to see where and how best they can assist.
Yours in style,
Studio 88 Customer Service
Thank you for taking the time to send this message. We apologise for any inconvenience caused, our Customer Service will be in contact with you to see where and how best they can assist.
Yours in style,
Studio 88 Customer Service
NF
Nomzamo F's updateReviewer Update
10 Jan 2025, 13:40I have been in Communication with studio 88 and I will send screenshots of the conversations and honestly i am more disappointed ☹️☹️☹️
NF
Nomzamo F's update10 Jan 2025, 13:40
Reviewer Update
I have been in Communication with studio 88 and I will send screenshots of the conversations and honestly i am more disappointed ☹️☹️☹️
NF
Nomzamo F's updateReviewer Update
10 Jan 2025, 20:16Sent from my iPhone
Begin forwarded message:
From: Jayson Irwin <***>
Date: January 10, 2025 at 02:30:04 PST
To: Fakude Anathi <***>
Subject: RE: S88I***
Good day Anathi, Please be advised that both the store manager and the assistant store manager have confirmed that you came into our store screaming at the staff claiming that the sneaker purchased online is ****, they then proceeded to call me to notify me of the incident and confirmed that they informed you that the sneaker can only be returned to the online store as it was purchased online. From: Fakude Anathi <***>
Sent: Friday, January 10, 2025 8:31 PM
To: Jayson Irwin <***>
Subject: Re: S88I*** Good day I am disappointed in your response when I have a valid reason of returning your product, your employee who is a manager at Jabulani mall shop confirmed that the sneaker is **** as to how you sent it to us is no concern of mine. I paid for a good quality authentic sneaker and service however I am now subjected to a back and forth instead of admitting that you are in the wrong you try deviate accountability and make it as if I would want to send back a **** sneaker. I have nothing to gain by stating an obvious fact that was confirmed by YOUR EMPLOYEE. I will therefore report you to Ombudsman for not being honest and selling counterfeit products. Sadly I got to find out that I am not the first victim of your stunts and I will make sure that I am reimbursed of my full amount and your name will be tarnished, I have avoided posting on social media with a thought of us resolving the issue amicably. All I ask for is a full refund. Kind regards A.Fakude Sent from my iPhone
On Jan 9, 2025, at 03:24, Jayson Irwin <***> wrote:
Begin forwarded message:
From: Jayson Irwin <***>
Date: January 10, 2025 at 02:30:04 PST
To: Fakude Anathi <***>
Subject: RE: S88I***
Good day Anathi, Please be advised that both the store manager and the assistant store manager have confirmed that you came into our store screaming at the staff claiming that the sneaker purchased online is ****, they then proceeded to call me to notify me of the incident and confirmed that they informed you that the sneaker can only be returned to the online store as it was purchased online. From: Fakude Anathi <***>
Sent: Friday, January 10, 2025 8:31 PM
To: Jayson Irwin <***>
Subject: Re: S88I*** Good day I am disappointed in your response when I have a valid reason of returning your product, your employee who is a manager at Jabulani mall shop confirmed that the sneaker is **** as to how you sent it to us is no concern of mine. I paid for a good quality authentic sneaker and service however I am now subjected to a back and forth instead of admitting that you are in the wrong you try deviate accountability and make it as if I would want to send back a **** sneaker. I have nothing to gain by stating an obvious fact that was confirmed by YOUR EMPLOYEE. I will therefore report you to Ombudsman for not being honest and selling counterfeit products. Sadly I got to find out that I am not the first victim of your stunts and I will make sure that I am reimbursed of my full amount and your name will be tarnished, I have avoided posting on social media with a thought of us resolving the issue amicably. All I ask for is a full refund. Kind regards A.Fakude Sent from my iPhone
On Jan 9, 2025, at 03:24, Jayson Irwin <***> wrote:
NF
Nomzamo F's update10 Jan 2025, 20:16
Reviewer Update
Sent from my iPhone
Begin forwarded message:
From: Jayson Irwin <***>
Date: January 10, 2025 at 02:30:04 PST
To: Fakude Anathi <***>
Subject: RE: S88I***
Good day Anathi, Please be advised that both the store manager and the assistant store manager have confirmed that you came into our store screaming at the staff claiming that the sneaker purchased online is ****, they then proceeded to call me to notify me of the incident and confirmed that they informed you that the sneaker can only be returned to the online store as it was purchased online. From: Fakude Anathi <***>
Sent: Friday, January 10, 2025 8:31 PM
To: Jayson Irwin <***>
Subject: Re: S88I*** Good day I am disappointed in your response when I have a valid reason of returning your product, your employee who is a manager at Jabulani mall shop confirmed that the sneaker is **** as to how you sent it to us is no concern of mine. I paid for a good quality authentic sneaker and service however I am now subjected to a back and forth instead of admitting that you are in the wrong you try deviate accountability and make it as if I would want to send back a **** sneaker. I have nothing to gain by stating an obvious fact that was confirmed by YOUR EMPLOYEE. I will therefore report you to Ombudsman for not being honest and selling counterfeit products. Sadly I got to find out that I am not the first victim of your stunts and I will make sure that I am reimbursed of my full amount and your name will be tarnished, I have avoided posting on social media with a thought of us resolving the issue amicably. All I ask for is a full refund. Kind regards A.Fakude Sent from my iPhone
On Jan 9, 2025, at 03:24, Jayson Irwin <***> wrote:
Begin forwarded message:
From: Jayson Irwin <***>
Date: January 10, 2025 at 02:30:04 PST
To: Fakude Anathi <***>
Subject: RE: S88I***
Good day Anathi, Please be advised that both the store manager and the assistant store manager have confirmed that you came into our store screaming at the staff claiming that the sneaker purchased online is ****, they then proceeded to call me to notify me of the incident and confirmed that they informed you that the sneaker can only be returned to the online store as it was purchased online. From: Fakude Anathi <***>
Sent: Friday, January 10, 2025 8:31 PM
To: Jayson Irwin <***>
Subject: Re: S88I*** Good day I am disappointed in your response when I have a valid reason of returning your product, your employee who is a manager at Jabulani mall shop confirmed that the sneaker is **** as to how you sent it to us is no concern of mine. I paid for a good quality authentic sneaker and service however I am now subjected to a back and forth instead of admitting that you are in the wrong you try deviate accountability and make it as if I would want to send back a **** sneaker. I have nothing to gain by stating an obvious fact that was confirmed by YOUR EMPLOYEE. I will therefore report you to Ombudsman for not being honest and selling counterfeit products. Sadly I got to find out that I am not the first victim of your stunts and I will make sure that I am reimbursed of my full amount and your name will be tarnished, I have avoided posting on social media with a thought of us resolving the issue amicably. All I ask for is a full refund. Kind regards A.Fakude Sent from my iPhone
On Jan 9, 2025, at 03:24, Jayson Irwin <***> wrote:
NF
Nomzamo F's updateReviewer Update
10 Jan 2025, 20:17your Product/(s) and will notify you accordingly and we will charge you for all charges incurred by Studio 88 in having the Product/(s) returned to you (if applicable). From: Fakude Anathi <***>
Sent: Thursday, January 9, 2025 12:24 AM
To: Noluthando Ntsane <***>
Cc: Customer Service <***>
Subject: Re: S88I*** Good day In what condition do you want a counterfeit product to be like? Do you want to sell it to the next unsuspecting person? I want my full refund as I’m not sure sure how a counterfeit product should look like. You in the wrong admit it, it might not be clean how ever it does not change the fact that its ****, the sneaker was dirty when it arrived thats how we got suspicious of it. Sent from my iPhone
On Jan 7, 2025, at 22:43, Noluthando Ntsane <***> wrote:
Kind Regards<5.png> | Jayson Irwin
Customer Care Team Leader
E: ***
O: +27 (10) ***
Sent: Thursday, January 9, 2025 12:24 AM
To: Noluthando Ntsane <***>
Cc: Customer Service <***>
Subject: Re: S88I*** Good day In what condition do you want a counterfeit product to be like? Do you want to sell it to the next unsuspecting person? I want my full refund as I’m not sure sure how a counterfeit product should look like. You in the wrong admit it, it might not be clean how ever it does not change the fact that its ****, the sneaker was dirty when it arrived thats how we got suspicious of it. Sent from my iPhone
On Jan 7, 2025, at 22:43, Noluthando Ntsane <***> wrote:
Kind Regards<5.png> | Jayson Irwin
Customer Care Team Leader
E: ***
O: +27 (10) ***
NF
Nomzamo F's update10 Jan 2025, 20:17
Reviewer Update
your Product/(s) and will notify you accordingly and we will charge you for all charges incurred by Studio 88 in having the Product/(s) returned to you (if applicable). From: Fakude Anathi <***>
Sent: Thursday, January 9, 2025 12:24 AM
To: Noluthando Ntsane <***>
Cc: Customer Service <***>
Subject: Re: S88I*** Good day In what condition do you want a counterfeit product to be like? Do you want to sell it to the next unsuspecting person? I want my full refund as I’m not sure sure how a counterfeit product should look like. You in the wrong admit it, it might not be clean how ever it does not change the fact that its ****, the sneaker was dirty when it arrived thats how we got suspicious of it. Sent from my iPhone
On Jan 7, 2025, at 22:43, Noluthando Ntsane <***> wrote:
Kind Regards<5.png> | Jayson Irwin
Customer Care Team Leader
E: ***
O: +27 (10) ***
Sent: Thursday, January 9, 2025 12:24 AM
To: Noluthando Ntsane <***>
Cc: Customer Service <***>
Subject: Re: S88I*** Good day In what condition do you want a counterfeit product to be like? Do you want to sell it to the next unsuspecting person? I want my full refund as I’m not sure sure how a counterfeit product should look like. You in the wrong admit it, it might not be clean how ever it does not change the fact that its ****, the sneaker was dirty when it arrived thats how we got suspicious of it. Sent from my iPhone
On Jan 7, 2025, at 22:43, Noluthando Ntsane <***> wrote:
Kind Regards<5.png> | Jayson Irwin
Customer Care Team Leader
E: ***
O: +27 (10) ***
NF
Nomzamo F's updateReviewer Update
10 Jan 2025, 20:18Studio 88 - Online Sale Picking Slip:Delivery Method : Logistical Solutionist - Door to Door EconomyInvoice : S88I***
Customer Name: Vuyo Fakude
Date : 2024-12-14
Email : ***
Phone : ***
Address 1 : 25 bonkale Street
Address 2 :
Address 3 : Johannesburg
Address 4 :
City : Johannesburg
Postal Code : 1868# | Item | Description | Quantity
1 | NKK3248YWS 060 | Nike Air Max 90 Easy On Sneaker Youth White/Silver | 1
Customer Name: Vuyo Fakude
Date : 2024-12-14
Email : ***
Phone : ***
Address 1 : 25 bonkale Street
Address 2 :
Address 3 : Johannesburg
Address 4 :
City : Johannesburg
Postal Code : 1868# | Item | Description | Quantity
1 | NKK3248YWS 060 | Nike Air Max 90 Easy On Sneaker Youth White/Silver | 1
NF
Nomzamo F's update10 Jan 2025, 20:18
Reviewer Update
Studio 88 - Online Sale Picking Slip:Delivery Method : Logistical Solutionist - Door to Door EconomyInvoice : S88I***
Customer Name: Vuyo Fakude
Date : 2024-12-14
Email : ***
Phone : ***
Address 1 : 25 bonkale Street
Address 2 :
Address 3 : Johannesburg
Address 4 :
City : Johannesburg
Postal Code : 1868# | Item | Description | Quantity
1 | NKK3248YWS 060 | Nike Air Max 90 Easy On Sneaker Youth White/Silver | 1
Customer Name: Vuyo Fakude
Date : 2024-12-14
Email : ***
Phone : ***
Address 1 : 25 bonkale Street
Address 2 :
Address 3 : Johannesburg
Address 4 :
City : Johannesburg
Postal Code : 1868# | Item | Description | Quantity
1 | NKK3248YWS 060 | Nike Air Max 90 Easy On Sneaker Youth White/Silver | 1