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Athabile R

1 reviews | Active since Jul 2016

11 Jul 2016, 10:26

Studio 88 selling **** tekkies and terrible service from the manager

<p>My sister bought a black and white adidas superstar and the front rubber peel within 1 week of purchased without even being washed. She ruturned it to the store and the manager took it back and said she will call her back and did not even give her time frame. On Saturday she went back to check on her tekkie the manager told her to wait as he sent it back to factory, she then requested refund as she is afraid that the same problem would occur and shes not happy with their quality of shoes. The manager told her that its against their policy to give refund and she must wait as she did not ask her to buy tekkie from them.</p>

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Replies (1)
Studio 88
Studio 88's reply01 Aug 2016, 19:39
Official

Dear Athabile

My apologies that I am responding so long after your complaint, we have not been receiving notifications.

The way the incident was handeled is unacceptable, please accept my apologies, this is not how we expect our customers to be treated. I have refered your complaint to the Regional Manager, please expect a call from him.

Kind regards

Loren