Studio 88 Return Policy

I went to West Town and purchased a Jordan track pants @R799.99. I asked the sales consultant for my size which is a small. I wore a similar Nike pants on the same day so I told him to give me the same size. He said ok he got it and I paid for it and left. This was on the 8th of November 2025. I didn’t use the pants has I wanted if for my trip that was in December to UK and Paris. When I was in the UK I opened the pants to use however to my surprise he didn’t fit me i.e. it was too small. I said that I will return it when I go back to work has I woke in Mount Edgecombe which is near Gateway. I finally got a chance to got to Gateway last Friday which was the 9th of January 2026. The lady that was assisting me said that they sold me a kids pants hence it will not fit me. I checked around for something else however couldn’t find anything. She said that the only do cash refunds however it’s too early and they had no cash and I must come later on in the day. I didn’t get a chance to go and decided to go today the 12th of January. The guy tried assisting me however he said that head office or his manager said that they can’t assist me because the purchase was done over 30 days ago. He took my details down and said he will try and let me know the outcome. He sent me a message now saying that they can’t assist. In this year alone I purchased for over R10 000 in Studio 88 and now they not willing to assist me even though I explained to them that I wasn’t in the country and was willing to give them proof of same. Wow for R799.99 they lost a customer. Absolutely poor customer service. Please double check you merchandise when you buy has it seems like they will mislead you to get the same and will not return it.