1 reviews | Active since Jul 2018
Studio 88 Return and Exchange Policy
Hi,
As I've a Studio 88 customer for years, I've never had a bad buying experience until now.
Earlier this month I bought a gift for my brother. The top I bought did not fit and there was nothing else he liked, therefore I wanted to get a refund on the purchase. This being my very first time having to return or exchange a purchase at the store I was taken by surprise when i was told that I could not get a refund and I need to check my till slip.
I was furious because this policy was never explained to me before hand and I needed the refund to be done as I cannot put the purchase to use.
Please advise and assist.
Good Morning Lee Ann
The store advised you correctly, we will gladly exchange for a different size or refund you if you can produce a till slip and as long as the item in question is in it's original state i.e. with swing tags and unused.
Unfortunately we need proof of purchase, this is in line with the consumer act. In order to prove purchase you would be required to produce your till slip. The other option you have is if you can produce a bank statement that indicates your purchase we would be able to assist you.
Kind regards, Studio 88 Team
Good Morning Lee Ann
The store advised you correctly, we will gladly exchange for a different size or refund you if you can produce a till slip and as long as the item in question is in it's original state i.e. with swing tags and unused.
Unfortunately we need proof of purchase, this is in line with the consumer act. In order to prove purchase you would be required to produce your till slip. The other option you have is if you can produce a bank statement that indicates your purchase we would be able to assist you.
Kind regards, Studio 88 Team