Studio 88 poor customer service

I purchased a pair of Vans on the 6th of March 2024. Within couple of months the shoe started opening around the sole. We initially contacted Vans SA about the defective shoe. Vans SA advised us to contact studio 88 directly as the shoe was purchased from them. We then emailed Studio 88 pictures of the defective shoe and POP. We received an automated response stating they acknowledged our complaint and they would review and get back to us. After some time of no response we contacted studio 88 again. We then recieved a call form Jason from customer care who apologized for the delay resolving our issue. He stated the supplier had approved an exchange, unfortunately the online store did not have stock of the shoe so he advised they would refund me the money and that the refund would be paid out within a day or 2. I forwarded my banking details to a lady named Lucinda. Fast forward another 7days still no refund. Eveytime I call they say they will escalate to the finance department. Mind you they were very quick to send a courier to collect the defective shoes.

Now I have no shoes and no refund.

This is extremely disappointing as we have been shopping at studio 88 for many years buying clothing to shoes for my whole family.

It is safe to I will never shop at studio 88 again, and will advise friends and family to stay away as well.

This is not the first time I experienced poor customer service from studio 88.