Studio 88 opposite Greenacres. Port Elizabeth

I'm disgusted by the way the staff conducts themselves and the image of the store. My brother purchased a few items just over R3000 on Friday 11 December 2020 at studio 88 in Greenacres(OPPOSITE SHOPRITE). When he got home the same day, he noticed that he didn't like a few of the choices he made. The following day he then returned to studio 88 to refund the items. The staff told him they only do refunds MONDAY TO THURSDAY,I find this ridiculous. However my brother left the store. Monday 14 December 2020 he returned to do the refund once again, mind u he had the slip and the items all in the same condition as purchased, as this is the requirement as per the policy on the SLIP.

The staff were all unhelpful and extremely rude. Nobody helped him.. At one point the cashier told him to stand one side and went on to assist other customers, because he had to supposedly call the manager, fair enough this may be true. However when my brother waited abit too long he went to the cashier and he told my brother sorry I can't help u I'm not the manager, and don't give me an attitude. The manager to no avail.

This puts studio 88 in an extremely bad light. I don't know what pledge the store has but it's crystal clear that the staff hates their job. Furthermore I called the store about thrice. NOBODY COULD ASSIST ME. NOT ONE SINGLE SALES ASSOCIATE. I FIND THIS SICKENING.