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Sellinah

1 reviews | Active since Dec 2021

24 Dec 2023, 07:26

Studio 88 Kwamhlanga

Studio 88 Kwamhlanga complex, I had bought shoes at the phola mall, then I went to Kwamhlanga to get a refund because the size was small and had already bought another ones, so they gave me a run around especially the manager, saying that they don't give a refund, I must go where I bought the shoes to get my refund, then I refused telling them that I normally buy and exchange or get refund anywhere and I don't gave such problems. I then asked them to call head office for me, they refused because they knew that deep down they are lying about the refund story, I then asked for head office contacts details so I can call them, it kept on ringing and no answer, I then suggested that they call phola mall where I bought the shoes, the manager there told them to give me refund because he also gives refund for people that bought at Kwamhlanga... That's how I got my refund, studio 88 Kwamhlanga is the worst when it comes to customer service I wonder how many more people they are doing to, what they did to me.

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Replies (1)
Studio 88
Studio 88's reply27 Dec 2023, 07:47
Official
Dear Sellinah,

Thank you for taking the time to send this message. We apologise for any inconvenience caused, our Customer Service will be in contact with you to see where and how best they can assist. 

Yours in style, 
Studio 88 Customer Service