1 reviews | Active since Feb 2020
Studio 88 EASTGATE MALL
I bought Adidas pant at studio88 eastgate maleefor R700 on the 2nd June, 2023 and i worn the pant on the 15th June 2023
on the 18th June, 2023 i did laundry and the pant came out with stains. i called the store and spoke to smash to explain the situation he told me to come today because the store manager is not working on sundays.
on the 19th June, 2023 i called the store and i was advise smash is off today but the store manager was in, i told explained my story to him and even insisted to go with the pant, prize tag and receipts for exchanged but still i didnt find joy.
Tshepiso, the store manager called the regional manager Marisca who told him to refund nor do exchange for me cause the stains are from jik, i should tshepiso the video from the laundry but still no joy i took the whole clip of the video of my laundry, none or what so ever has stains in the laundry except studio88 pant and i was told to leave the pant so that they can take it to Adidas for validation and to my surprise is that how are they going to identify that without the video i took and will those test results be submitted to me since they said they will revert back to me in August
Now i am being compromised for their material yet they took my mom
No more buying in that store ever in my life
Thank you for your message. It has been sent on to the Regional Manger for that store to investigate further.
We apologize for any inconvenience caused.
Stay safe, yours in style, Studio 88
Thank you for your message. It has been sent on to the Regional Manger for that store to investigate further.
We apologize for any inconvenience caused.
Stay safe, yours in style, Studio 88
1. All the process she took towards me is within Studio88 policy and by laws? if so, which clause is that?
2. why the policy stipulated in your proof of purchase says should there be any damages in the product can be return for exchange within 30 working days?
3. Is the proof she want going for a detector machine or just eye contact and i will need that proof in black and white since the video of the laundry was not even considered to be seen by any of the employees including Marisca
I have escalated this matter to South African Consumer Act & National Consumer Commission for intervention so that they can be aware of the treatment i have received as a loyal consumer.
Furthermore, i have cc'd Marisca as well to the email address : *** since she provided to me
I will also escalate this matter to the ombudsman
1. All the process she took towards me is within Studio88 policy and by laws? if so, which clause is that?
2. why the policy stipulated in your proof of purchase says should there be any damages in the product can be return for exchange within 30 working days?
3. Is the proof she want going for a detector machine or just eye contact and i will need that proof in black and white since the video of the laundry was not even considered to be seen by any of the employees including Marisca
I have escalated this matter to South African Consumer Act & National Consumer Commission for intervention so that they can be aware of the treatment i have received as a loyal consumer.
Furthermore, i have cc'd Marisca as well to the email address : *** since she provided to me
I will also escalate this matter to the ombudsman
Our Customer service team and regional managers are currently dealing with the matter.
kindly be advised that point 7.2.2.6. of our returns policy states that "If we discover in our assessment that you have not adhered to the use and care instructions of the Product/(s),
or that the Product/(s) is/are not defective or not affected by quality issues or incorrect, we may refuse to refund you or accept the return of the Products.
Stay safe, yours in style, Studio 88
Our Customer service team and regional managers are currently dealing with the matter.
kindly be advised that point 7.2.2.6. of our returns policy states that "If we discover in our assessment that you have not adhered to the use and care instructions of the Product/(s),
or that the Product/(s) is/are not defective or not affected by quality issues or incorrect, we may refuse to refund you or accept the return of the Products.
Stay safe, yours in style, Studio 88