Studio 88 Dropping The Ball

I am having a tough time to get Studio 88 to deliver a parcel that was ordered (Order # ***) on the 28th of September even though they promised 3-5 day delivery. I called them yesterday, spoke with a lady called Rencia in the Online Department, she promised to follow up with the delivery guys and she will call me to give me an update. I waited the whole day without her call, called her again this morning only for her to drop the phone on my ear. This was after she told me she has not received a response hence she did not call me. WHAT HAPPENED TO CALLING WHEN YOU SAID YOU WILL, regardless of the feedback. CALL ME AND TELL ME YOU ARE STILL WAITING FOR A RESPONSE!