Studio 88 disgusting staff and no customer service s****s

I am writing this review in total disgust of the pathetic service of this so called popular store studio 88. Now I have had very bad service on many occasions at the studio 88 branches but returned nevertheless. I went into the store to exchange an item which was to small of which I did not have a slip it was a gift and with it being Christmas many people get gifts. So I asked if I could exchange this product just for a bigger size or take something else I would pay in the difference. This so called manager who was sitting behind the till point eating his chicken just looked at me and called somebody else to assist me. He then walked away and this assistant who did not bother to greet nor know how to professionally assist a customer just said no we can't and the policy says so. He then called the so called manager and the manager no smile, sarcastically tells me to call the person who bought the gift for the slip and then they will assist and there is nothing they can do because of the policy. Which first of all I understand all stores have policies but I did not ask for an exchange all I wanted was a different size I was even willing to pay extra of which I eventually did. So through all this I asked him why can he not assist me the tag price everything was still on the t-shirt. This manager being persistent tells me no due to people *****ing products at this so called well established business they don't do exchanges without till slips. Which firstly I think is totally ridiculous as people get gifts all the time and you don't go and ask people for slips once you receive a gift. Well if you get sales assistants that are actually interested in wanting to work in your store and have proper customer service s****s and who actually do not stand around being useless and playing with their cellphones you will be able to curb your theft. Your policy is sucks and doesn't make really good business sense. The regional manager who I called Ebrahim was also not bothered by my experience all he said was that was the policy but he will call the store to exchange the product. He was not interested in listening to the store and managers bad service but rather wanted to shut me up and get done on the call. You have a lost a very loyal customer and I will not ever set foot in a studio 88 store again and I will advise whoever I know not to either. I know this complaint will be swept under the mat by studio 88 but I can guarantee you that I will make an even bigger thing out of this and make sure everyone hears about this. Your customer service is even more pathetic. I have visited zewenwacht, Kenilworth, promenade and vangate and I have not had a pleasant experience in any of these stores which tells me this is what the company is about. I suggest you employ people with a passion for retail and customers because you will continue to loose loyal customers like myself and I you need to relool at your stupid policy. I work in a retail store myself and customers is your first priority if you can assist them why not. All stores have an exchange policy but I guess you guys are to special to see to your customer needs first.