wR
wesley R

1 reviews | Active since Apr 2018

17 Dec 2020, 11:39

Studio 88 customer service and management

I went to studio 88 in pmb town looking for a specific shirt to purchase on the 16th December. They had the shirt I was looking for on special for R150. To my excitement I took the shirt to the counter to pay for it and the cashier informs me that the shirt is not R150. It's R299 and the manager ********** the price on it as someone put the wrong price on it. The special was the same shirt in long sleeve. I agreed to take but but they didn't have size so the manager said he cannot give me for R150 which was the price on it. I went back to the cashier and asked him for his name and his response was 'I do not give my name to children'. I went to the manager and asked for his name and he asked me why and said no he won't give me his name. I will spread this message throughout Pietermaritzburg showing people that you have to be a certain age to shop at studio 88. 26years is not old enough to shop there. Studio 88 in liberty mall had absolute excellent customer service.. I would recommend you shop there. Terrible management and ridiculous customer service.

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Replies (1)
Studio 88
Studio 88's reply17 Dec 2020, 12:21
Official
Dear Wesley

Thank you for taking the time to post this message, we apologize for this bad behavior and will take it further. 

As a customer, you are entitled to pay the price that is marked on the garment and you certainly are entitled to better service and we apologize on both counts. Your message will be passed on to Customer Service so please expect a phone call.

Stay Safe
Yours in Style, Studio 88 Customer Service