KR
Kelebogile R

1 reviews | Active since Jan 2021

09 Jan 2021, 20:53

Studio 88

Hello Peter, i bought all star on first week of March at Studio 88 (Cresta mall) then 26 it was Lockdown, then on July I decided to wear them when i go to the mall and I discarded the receipt cause the shoes were fine, October when i go back to work i wore them and after some weeks i saw something like glue on the sides, i went to the shop to complain but the other Manager said to me that there's nothing he can do cause i don't have the receipt, i told him that i will bring bank card so that they can do reprint and he says to me that they don't do reprint and i said to him that ill come with bank statement and he says that the bank statement won't help, then he suggested that i should buy black spray again the spray didn't work, on 23 of November the all star were becoming worse and i went back to the shop and found the other Manager, then i told her that i threw away the receipt cause the shoes were fine and not knowing that they gonna be like this, and i said to the lady that I'm the manager where I'm working but i can't say to the customer that there's nothing i can do while the customer paid lot of money, how about they give me another shoes then they will do damage or wastage then the lady it's when she say to me i should bring bank statement. Apparently Studio 88 are selling **** to people, i showed them yesterday that my all star is ****, how can their all star last for 7 months, There's a manager there at Cresta mall he's got dreads lock he doesn't know customer service, he said to me mxm then i asked him that why is he saying mxm to me while im complaining about my money, i paid 800 for ****, this is not right guys, what they doing is day light *******

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Replies (3)
Studio 88
Studio 88's reply11 Jan 2021, 09:04
Official
Dear Kelebogile

Thank you for your message.

Studio 88 does not sell **** merchandise and will happily rectify your problem. We do need proof of purchase so if you don't have a slip, a bank statement will suffice. 

Your message has been forwarded to Customer Service who will be in contact with you. 

Stay Safe
Yours in Style, Studio 88 Customer Service
KR
Kelebogile R's update11 Jan 2021, 18:02
Reviewer Update
Hello Peter, Thanks thanx very much Studio 88 gave me another all star but i hope is not gonna give me a problem. Thanks thanx very much
Studio 88
Studio 88's reply12 Jan 2021, 08:10
Official
Dear Kelebogile

We are happy to hear that your problem has been sorted out and that you enjoy your new sneakers.

Stay Safe,
Yours in Style, Studio 88 Customer Service