SM
Shaveshen M
1 reviews | Active since Aug 2021
19 Jan 2022, 13:49
Studio 00
Hi, an order (please see additional information for the reference number) was returned 10-01-2022. Courier picked this up just after 13:00. [What worried me upon the initial order (for delivery), was that I received NO tracking number, either that, or I wasn't provided with one]. When the pick up was done, I was just told that the item would be picked up. No date, time or other prior arrangements were communicated as to when this pick up would occur. Naturally a time cant be promised, but a scheduled day for a pick up is the norm, when arranging these things. Nevertheless, the pick up happened on Monday and Renee from Customer Services, actually asked me (on the 12th Jan) if the courier fetched the item, it tells me that they couldn't track it from their side too. Now I'm sitting with an issue that is not my own, where I have returned the item via your chosen courier and stuck with sending mails to customer support, only to have them not reply to me since yesterday...This includes me calling them now, ring, no answer. I understand that I have to get the items pre-inspected before any refund, that isn't my issue though, as I haven't worn the items, my issue is, wondering if the items have been received at your warehouse.
So have the items been received?
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Replies (5)SM
Shaveshen M's updateReviewer Update
19 Jan 2022, 14:01Comment :
Not sure if its because I just tried to call customer services as I just mentioned, but I just received a call from Dawn Wing Courier asking me if I have my item ready for pick up. I said to them, sorry I did not have any scheduled pick ups for today, and if by chance do they deliver and pickup for Studio 88. The driver said yes they do. So I told him that a Siya from the Fast and the furious delivery company, already picked it up on Monday. He said that Siya works with him.. @Studio88..Sort this mess out..
Not sure if its because I just tried to call customer services as I just mentioned, but I just received a call from Dawn Wing Courier asking me if I have my item ready for pick up. I said to them, sorry I did not have any scheduled pick ups for today, and if by chance do they deliver and pickup for Studio 88. The driver said yes they do. So I told him that a Siya from the Fast and the furious delivery company, already picked it up on Monday. He said that Siya works with him.. @Studio88..Sort this mess out..
SM
Shaveshen M's update19 Jan 2022, 14:01
Reviewer Update
Comment :
Not sure if its because I just tried to call customer services as I just mentioned, but I just received a call from Dawn Wing Courier asking me if I have my item ready for pick up. I said to them, sorry I did not have any scheduled pick ups for today, and if by chance do they deliver and pickup for Studio 88. The driver said yes they do. So I told him that a Siya from the Fast and the furious delivery company, already picked it up on Monday. He said that Siya works with him.. @Studio88..Sort this mess out..
Not sure if its because I just tried to call customer services as I just mentioned, but I just received a call from Dawn Wing Courier asking me if I have my item ready for pick up. I said to them, sorry I did not have any scheduled pick ups for today, and if by chance do they deliver and pickup for Studio 88. The driver said yes they do. So I told him that a Siya from the Fast and the furious delivery company, already picked it up on Monday. He said that Siya works with him.. @Studio88..Sort this mess out..
Studio 88's replyOfficial
19 Jan 2022, 15:32Good day Shaveshen,
We sincerely apologize for the inconvenience caused, we have included you in a follow up email to ensure that feedback is provided urgently.
Kind Regards
Studio 88 Online
We sincerely apologize for the inconvenience caused, we have included you in a follow up email to ensure that feedback is provided urgently.
Kind Regards
Studio 88 Online
Best regards,
Studio 88's reply19 Jan 2022, 15:32
Official
Good day Shaveshen,
We sincerely apologize for the inconvenience caused, we have included you in a follow up email to ensure that feedback is provided urgently.
Kind Regards
Studio 88 Online
We sincerely apologize for the inconvenience caused, we have included you in a follow up email to ensure that feedback is provided urgently.
Kind Regards
Studio 88 Online
Best regards,
SM
Shaveshen M's updateReviewer Update
20 Jan 2022, 14:23Still not happy with the outcome, I'd like to know from Renee, why were my mails ignored when I had asked for updates.
And from Jayson, why, upon initial order, were my tracking details not sent, as well as no proper pick up arrangement made to collect the return. I was just told that the parcel would be collected, then when the driver was around, on that day, he called saying he is ready for pick up. The collection arrangement that Jayson assumed, was at the original delivery address (which could have been different) also understand that time cannot be promised as far as delivery / pick up goes, but a date can, so that I could then make myself available.
All you guys have done, was provide me a refund. I was due for that anyway, so that was no favour that was done for me.
And from Jayson, why, upon initial order, were my tracking details not sent, as well as no proper pick up arrangement made to collect the return. I was just told that the parcel would be collected, then when the driver was around, on that day, he called saying he is ready for pick up. The collection arrangement that Jayson assumed, was at the original delivery address (which could have been different) also understand that time cannot be promised as far as delivery / pick up goes, but a date can, so that I could then make myself available.
All you guys have done, was provide me a refund. I was due for that anyway, so that was no favour that was done for me.
SM
Shaveshen M's update20 Jan 2022, 14:23
Reviewer Update
Still not happy with the outcome, I'd like to know from Renee, why were my mails ignored when I had asked for updates.
And from Jayson, why, upon initial order, were my tracking details not sent, as well as no proper pick up arrangement made to collect the return. I was just told that the parcel would be collected, then when the driver was around, on that day, he called saying he is ready for pick up. The collection arrangement that Jayson assumed, was at the original delivery address (which could have been different) also understand that time cannot be promised as far as delivery / pick up goes, but a date can, so that I could then make myself available.
All you guys have done, was provide me a refund. I was due for that anyway, so that was no favour that was done for me.
And from Jayson, why, upon initial order, were my tracking details not sent, as well as no proper pick up arrangement made to collect the return. I was just told that the parcel would be collected, then when the driver was around, on that day, he called saying he is ready for pick up. The collection arrangement that Jayson assumed, was at the original delivery address (which could have been different) also understand that time cannot be promised as far as delivery / pick up goes, but a date can, so that I could then make myself available.
All you guys have done, was provide me a refund. I was due for that anyway, so that was no favour that was done for me.
Studio 88's replyOfficial
20 Jan 2022, 15:02Good day Shaveshen
We fully understand your frustration and have reverted best we can regarding the circumstances that caused a later refund. Unfortunately and issue was experienced with a third party service provider which our team members were not aware of, under no circumstances are customers deliberately ignored and this is not the intention of any of our team members.
Once parcels are handed over to courier companies, then the courier company themselves contact customers to confirm delivery date and or time as it is dependent on their specific schedule and routes for that day and or week, this is unfortunately not in the control of our customer service department.
We have raised the issue with the third party to the best of our ability to ensure that it does not happen again. We understand this is not your fault, and as a company we are evaluating better methods of communication and information that needs to be supp**** to our customers.
We appreciate your feedback and support and will strive to ensure we provide a better service to our customers.
Kind Regards
Studio 88 Online
We fully understand your frustration and have reverted best we can regarding the circumstances that caused a later refund. Unfortunately and issue was experienced with a third party service provider which our team members were not aware of, under no circumstances are customers deliberately ignored and this is not the intention of any of our team members.
Once parcels are handed over to courier companies, then the courier company themselves contact customers to confirm delivery date and or time as it is dependent on their specific schedule and routes for that day and or week, this is unfortunately not in the control of our customer service department.
We have raised the issue with the third party to the best of our ability to ensure that it does not happen again. We understand this is not your fault, and as a company we are evaluating better methods of communication and information that needs to be supp**** to our customers.
We appreciate your feedback and support and will strive to ensure we provide a better service to our customers.
Kind Regards
Studio 88 Online
Best regards,
Studio 88's reply20 Jan 2022, 15:02
Official
Good day Shaveshen
We fully understand your frustration and have reverted best we can regarding the circumstances that caused a later refund. Unfortunately and issue was experienced with a third party service provider which our team members were not aware of, under no circumstances are customers deliberately ignored and this is not the intention of any of our team members.
Once parcels are handed over to courier companies, then the courier company themselves contact customers to confirm delivery date and or time as it is dependent on their specific schedule and routes for that day and or week, this is unfortunately not in the control of our customer service department.
We have raised the issue with the third party to the best of our ability to ensure that it does not happen again. We understand this is not your fault, and as a company we are evaluating better methods of communication and information that needs to be supp**** to our customers.
We appreciate your feedback and support and will strive to ensure we provide a better service to our customers.
Kind Regards
Studio 88 Online
We fully understand your frustration and have reverted best we can regarding the circumstances that caused a later refund. Unfortunately and issue was experienced with a third party service provider which our team members were not aware of, under no circumstances are customers deliberately ignored and this is not the intention of any of our team members.
Once parcels are handed over to courier companies, then the courier company themselves contact customers to confirm delivery date and or time as it is dependent on their specific schedule and routes for that day and or week, this is unfortunately not in the control of our customer service department.
We have raised the issue with the third party to the best of our ability to ensure that it does not happen again. We understand this is not your fault, and as a company we are evaluating better methods of communication and information that needs to be supp**** to our customers.
We appreciate your feedback and support and will strive to ensure we provide a better service to our customers.
Kind Regards
Studio 88 Online
Best regards,
SM
Shaveshen M's updateReviewer Update
20 Jan 2022, 17:27Very deceptive how you actually handled this. We both know that with you in copy of mails that I have been sending to your team, that I asked Renee and Jayson for a reply, Renee, multiple times (for why I was ignored) and then Jayson, just the once, for the logistical information.. For example the tracking number. 3rd party aside, the delivery company doesn't issue me with the tracking number, that is provided by the delivery company to YOU, the seller.
Nevertheless, wish I could have screenshot my communications with you, Jayson and Renee to show proof of no reply.. But posting this up, which is taking up my time, means that I have no reason to lie about it, especially since I have my refund on the way.. I mean what would I gain from it?
This is so that the next customer/s, does not have to go through the same bad service as I did, and to bring it to the public attention.
Long story short, we both know that I was not rep**** to by Renee and Jayson as per my screenshots to you.. Saying otherwise, just as this is a public forum, doesn't look good on you..
Nevertheless, wish I could have screenshot my communications with you, Jayson and Renee to show proof of no reply.. But posting this up, which is taking up my time, means that I have no reason to lie about it, especially since I have my refund on the way.. I mean what would I gain from it?
This is so that the next customer/s, does not have to go through the same bad service as I did, and to bring it to the public attention.
Long story short, we both know that I was not rep**** to by Renee and Jayson as per my screenshots to you.. Saying otherwise, just as this is a public forum, doesn't look good on you..
SM
Shaveshen M's update20 Jan 2022, 17:27
Reviewer Update
Very deceptive how you actually handled this. We both know that with you in copy of mails that I have been sending to your team, that I asked Renee and Jayson for a reply, Renee, multiple times (for why I was ignored) and then Jayson, just the once, for the logistical information.. For example the tracking number. 3rd party aside, the delivery company doesn't issue me with the tracking number, that is provided by the delivery company to YOU, the seller.
Nevertheless, wish I could have screenshot my communications with you, Jayson and Renee to show proof of no reply.. But posting this up, which is taking up my time, means that I have no reason to lie about it, especially since I have my refund on the way.. I mean what would I gain from it?
This is so that the next customer/s, does not have to go through the same bad service as I did, and to bring it to the public attention.
Long story short, we both know that I was not rep**** to by Renee and Jayson as per my screenshots to you.. Saying otherwise, just as this is a public forum, doesn't look good on you..
Nevertheless, wish I could have screenshot my communications with you, Jayson and Renee to show proof of no reply.. But posting this up, which is taking up my time, means that I have no reason to lie about it, especially since I have my refund on the way.. I mean what would I gain from it?
This is so that the next customer/s, does not have to go through the same bad service as I did, and to bring it to the public attention.
Long story short, we both know that I was not rep**** to by Renee and Jayson as per my screenshots to you.. Saying otherwise, just as this is a public forum, doesn't look good on you..