Shocking Service. DON'T BUY ANYTHING ONLINE FROM STUDIO 88.

Studio 88 is probably the most pathetic business I have come across. They truly do not care about their customers and cannot fulfill any promises they make. Their ecommerce team is the worst. I ordered on black Friday 29 November. On the 10th December I call in and I am told that the product was out of stock. They saw no reason to contact me to let me know this product was out of stock or to refund me. Anyway, I ask for a refund and I am told it will be processed within 7-10 days. On the 21st December i call in because I do not have the refund yet and I speak to a Jason who then says he will call me back. Guess what? Still no one comes back to me to let me know the status of my refund. I then call back on the 29 th and I am advised my refund was processed on the 24th and will be released. On the 4th January I call again and I am informed the head of finance has left for the day and cannot release the funds. I am then promised that Mark will release the funds who is Jason's boss. It's the 6th January today and my refund has not been processed. If this is not exceptionally poor customer service then I don't know what is. I want my money. Your processes are poor. Your communication is poor. You lie to your customers. Or will you make me wait for another month or two for me to get my refund?