Shocking service

Too whom it may concern

My name is Tammy I have placed my very first order at studio 88 in Parow Centre I have laybyed 2 pairs of sneakers for my sons. I left the store without checking if this was what I have ordered I got home and I saw 2 pairs of pink Ellesse sneakers this was extremely disappointing.

I went back to the store the same day as I needed the shoes for Today (monday 12/12/2022) I had to pay again ubber to go back to the mall the manager dis not apologise he had no empathy in the situation mind you I did not even know that he was manager when I asked who is the manager he and his staff memebers answered me aggressively that he is the manager I told him he does not have empathy he spoke on the phone to whoever and said 'apparently I don't have empathy' how unprofessional is this? I demanded my money back as how the hell is he to tell me a customer "that I came in walking to the store with an attitude'' this is not on I will never set a foot in that store ever again I told him I will be putting you on Hello peter her laughed as if I am crazy I want to refunded the money that I paid to get to the mall and back with immediate effect.

Your service really suck.

Oh and lastly the guy at the door then ended up apologizing to me I was so upset I just looked at him and left.

I got that same guy like at the exit of the mall and he told me once again that he is extremely he saw how the manager has acted and he does not want to to put this on hello peter but I think you should know how they treat one