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Nirvad R
1 reviews | Active since Jul 2019
29 Jul 2019, 07:29
SHADY RETURN AND EXCHANGE PROBLEMS WITH ROSEBANK BRANCH
I bought a Levi's unbasic trucker jacket from the Rosebank branch as I was told they do not have the basic version in stock. I check Studio 88's online shop and see they have the basic version in stock. They're not letting me return and exchange it at the Rosebank branch because apparently they don't want to have stock of that jacket and they told me to return it to the Braamfontein branch. I call the Braamfontein branch and apparently they don't have my size. So what do I do now? The Rosebank branch was giving the weirdest excuses as to why they couldnt take the jacket and JUST ORDER ME THE BASIC JACKET INSTEAD. Very shady.
Helpful (0)
Replies (11)0
Replies (11)
Studio 88's replyOfficial
29 Jul 2019, 08:14Dear Nirvad
Thank you for your message, I will forward it to the Regional Manager. Could you please send your contact number so that they can call you to sort this out.
Yours in style, Studio 88 Customer Service
Thank you for your message, I will forward it to the Regional Manager. Could you please send your contact number so that they can call you to sort this out.
Yours in style, Studio 88 Customer Service
Studio 88's reply29 Jul 2019, 08:14
Official
Dear Nirvad
Thank you for your message, I will forward it to the Regional Manager. Could you please send your contact number so that they can call you to sort this out.
Yours in style, Studio 88 Customer Service
Thank you for your message, I will forward it to the Regional Manager. Could you please send your contact number so that they can call you to sort this out.
Yours in style, Studio 88 Customer Service
Studio 88's replyOfficial
29 Jul 2019, 10:22Thank you Nirvad, you will be contacted this morning.
Studio 88's reply29 Jul 2019, 10:22
Official
Thank you Nirvad, you will be contacted this morning.
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Nirvad R's updateReviewer Update
30 Jul 2019, 08:23I'm waiting on that call! You haven't rep**** to my email or whatsapp messages either
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Nirvad R's update30 Jul 2019, 08:23
Reviewer Update
I'm waiting on that call! You haven't rep**** to my email or whatsapp messages either
Studio 88's replyOfficial
30 Jul 2019, 08:50Dear Nirvad
Customer Service has advised me that you have been contacted to collect your jacket at the Rosebank Branch. We trust all is in order.
Yours in style, Studio 88 Customer Service
Customer Service has advised me that you have been contacted to collect your jacket at the Rosebank Branch. We trust all is in order.
Yours in style, Studio 88 Customer Service
Studio 88's reply30 Jul 2019, 08:50
Official
Dear Nirvad
Customer Service has advised me that you have been contacted to collect your jacket at the Rosebank Branch. We trust all is in order.
Yours in style, Studio 88 Customer Service
Customer Service has advised me that you have been contacted to collect your jacket at the Rosebank Branch. We trust all is in order.
Yours in style, Studio 88 Customer Service
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Nirvad R's updateReviewer Update
04 Aug 2019, 11:38Went on Saturday to collect my jacket - it was the wrong size.
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Nirvad R's update04 Aug 2019, 11:38
Reviewer Update
Went on Saturday to collect my jacket - it was the wrong size.
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Nirvad R's updateReviewer Update
04 Aug 2019, 13:18In fact it was the wrong jacket! Some horrible jacket that they were trying to get rid off. I left the jacket I wished to exchange and the receipt with Sibusiso on Saturday. He promised to get me the Levi's Stonewash Trucker Jacket Medium size I wanted. I go to the store on Sunday and Sibusiso has CONVENIENTLY taken a day off and has disappeared with my receipt. I took the jacket I intended to exchange back but now my receipt has been ******.
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Nirvad R's update04 Aug 2019, 13:18
Reviewer Update
In fact it was the wrong jacket! Some horrible jacket that they were trying to get rid off. I left the jacket I wished to exchange and the receipt with Sibusiso on Saturday. He promised to get me the Levi's Stonewash Trucker Jacket Medium size I wanted. I go to the store on Sunday and Sibusiso has CONVENIENTLY taken a day off and has disappeared with my receipt. I took the jacket I intended to exchange back but now my receipt has been ******.
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Nirvad R's updateReviewer Update
04 Aug 2019, 13:35 This has been the most underhanded, ************* encounter with a franchise I have ever experienced. Sibusiso has tried giving me a ****ty jacket I didn't want and disappeared with my receipt.
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Nirvad R's update04 Aug 2019, 13:35
Reviewer Update
This has been the most underhanded, ************* encounter with a franchise I have ever experienced. Sibusiso has tried giving me a ****ty jacket I didn't want and disappeared with my receipt.
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Nirvad R's updateReviewer Update
04 Aug 2019, 13:37They have wasted hours of my time making me wait as they pretended to call someone and disappeared to the back to drink 'Coca-Cola'.
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Nirvad R's update04 Aug 2019, 13:37
Reviewer Update
They have wasted hours of my time making me wait as they pretended to call someone and disappeared to the back to drink 'Coca-Cola'.
Studio 88's replyOfficial
05 Aug 2019, 08:52 Dear Nirvad
The Regional Manager will be in contact with you.
Yours in style, Studio ** Customer Service
The Regional Manager will be in contact with you.
Yours in style, Studio ** Customer Service
Studio 88's reply05 Aug 2019, 08:52
Official
Dear Nirvad
The Regional Manager will be in contact with you.
Yours in style, Studio ** Customer Service
The Regional Manager will be in contact with you.
Yours in style, Studio ** Customer Service
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Nirvad R's updateReviewer Update
07 Aug 2019, 11:02The Regional Manager sorted everything out.
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Nirvad R's update07 Aug 2019, 11:02
Reviewer Update
The Regional Manager sorted everything out.
Studio 88's replyOfficial
07 Aug 2019, 11:44Dear Nirvad
That is good to hear.
Yours in style, Studio 88 Customer Service
That is good to hear.
Yours in style, Studio 88 Customer Service
Studio 88's reply07 Aug 2019, 11:44
Official
Dear Nirvad
That is good to hear.
Yours in style, Studio 88 Customer Service
That is good to hear.
Yours in style, Studio 88 Customer Service