Refused to give me my refund

On Sunday I went to studio 88 maponya mall to get a refund on the lay bye I had made behind of this month. I was immediately told that I need to exchange and I can not get my money back because the policy that was on the receipt was some how incorrect. I left them returned after a few minutes demanding my refund as I was entitled to it as a customer Sphiwe or sipho that works there told me I should come back when the regional manager was there on a Friday. I continued to explain to him that I do not stay in Soweto so I won’t be able to come during the week. Then he said there was nothing that he could do so I asked him to call his regional manager. Yet again I was made to wait well over an hour just so that he could make a phone call outside of the shop. He come back and did my refund with a horrible attitude. My experience at studio 88 is by far one of the worst I have experienced in my life, the workers there show no empathy towards the customer and do not care about the customers needs. On top of that the Music is always so loud. I got my refund and I left that store studio 88 has definitely lost one customer. The people that work there are unprofessional and don’t follow their own policies