LP
Laurin P

1 reviews | Active since Sept 2015

26 Nov 2018, 12:14

Promotional items advertised but not in stock

I must express my disappointment in the Studio 88 Franchise. Before Black Friday November 2018 I accessed the web to see what items would be on sale at Studio 88 and came across promotion items that were on sale. a day or two before Black Friday I went to five Studio 88 stores to purchase these items (Nikos cargo pants to be precise) and none of these stores had the items and little no interest was shown in aiding me get these items/were staff aware of these itmes. Why would promotional items be advertised if they are not in stock, is stock take not conducted? I could understand if two of the five stores did not have the item but 5/5 is a bit ridiculous. I also find the **************** of advertising the Adidas OG Dragon sneaker for R899.00 (marked down from R1299.00) very ********* when the standard price for this sneaker is in fact R899.00 (I would know as I purchased two pairs from Studio 88 stores and this was the normal price) I will be logging my complaint regarding the promotional items on “Hello Peter” as I am dissatisfied with the manner that Studio 88 went about advertising the items but no quality check/assurance that the stores had these items.

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Replies (2)
LP
Laurin P's update05 Dec 2018, 11:37
Reviewer Update
It is no surprise that there has been no feedback to my review, as it truly reflects Studio 88 professionalism, which is pathetic. I walked into the store at mall of the south whereby 4-6 employees were walking around doing nothing (the store was quite empty but showed no interest in wanting to assist) and when walking to the men’s department perusing items waiting for assistance, I noticed that the one employee at the men’s section chose to flirt with what seemed to be a fellow colleague instead of doing his job which is assisting customers. At the same store one employee asked me for food from my grocery bag!!!!!! Your employees and store has now become a joke in my opinion and I will take to social media spreading the word of the very poor service and integrity of studio 88 and its employees.
Studio 88
Studio 88's reply10 Dec 2018, 17:03
Official
Hi Laurin

Apologies for this, our Operations Manager will be in contact with you to see where and how he can assist.

Regards
Studio 88 Team