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LB
Lesego B

1 reviews | Active since Nov 2013

10 May 2018, 11:58

Poor Service ( Refuse to Refund)

Dear Sir/Madam

On the 09th May 2018 (Yesterday) I bought two sundowns T-shirts for kids valued at R 299.99 each . Only to discover later that my brother bought the same t-shirts from the other store . Today the 10th May 2018 I returned the t-shirts back to the store (with the proof of purchase) for a refund but was told it was not possible and should pick any other item from the store worth the same value . Now the question is , does it make it legal to have a policy that says " No refunds but we gladly exchange on cash sales" even within 48 hours of purchase for a clothing store ?

Regards

0
Replies (7)
Studio 88
Studio 88's reply10 May 2018, 14:03
Official

Dear Lesego

Thank you for bringing this to our attention, please can you provide the store name so that we can co-ordinate with the Regional Manager and arrange a refund for you?

Regards, Studio 88 Team

Best regards,

LB
Lesego B's update10 May 2018, 14:15
Reviewer Update
Thank you for your prompt response . Store name : Mamelodi West , Denlyn Shopping Centre .
Studio 88
Studio 88's reply10 May 2018, 14:49
Official

Dear Lesego

We will be in contact with the Regional Manager for that store so that they can instruct the store manager to allow your refund, this should be resolved by tomorrow.

Regards, Studio 88 Team

Best regards,

LB
Lesego B's update11 May 2018, 11:31
Reviewer Update
Dear Sir/Madam This is a follow up regarding the above subject matter . Your assistance is highly depended on here . Thank you , Lesego
Studio 88
Studio 88's reply11 May 2018, 12:04
Official

Dear Lesego.

We have contact the regional manager and alerted him. You should receive a call within today. If you still have not, by end of business today, please let us know ASAP.

Thank you.

Best regards,

LB
Lesego B's update11 May 2018, 14:44
Reviewer Update
Good day I really appreciate your help resolving the problem . I'm happy to report that the Regional Manager got back to me and will be visiting the store later today . Again thank you so very much I greatly appreciate your observation regarding this . Yours truly , Lesego
Studio 88
Studio 88's reply11 May 2018, 15:05
Official

Hi Lesego.

It's only a pleasure. Please make sure you update your HelloPeter review status on your outcome., we would really appreciate it.

Thank you. Studio 88 Team.

Best regards,