POOR SERVICE.
I went to Matsamo Plaza to return an item, they refused to assist saying that I must go to Menlyn Park where I bought it, they even refused issuing a refund. The manager was also there, just standing and watching. It seemed like they don't even know how to assist regarding returning/exchanging an item. Poor & bad customer service.
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Studio 88's replyOfficial
23 Oct 2023, 07:48Dear Thembekile,
Thank you for reporting this unfortunate incident to us and we apologise for the bad customer service as it is not an acceptable practice. We also apologise for any inconvenience caused. This matter will be referred to management as a matter of urgency.
Yours in style, Studio 88 Customer Service
Thank you for reporting this unfortunate incident to us and we apologise for the bad customer service as it is not an acceptable practice. We also apologise for any inconvenience caused. This matter will be referred to management as a matter of urgency.
Yours in style, Studio 88 Customer Service
Studio 88's reply23 Oct 2023, 07:48
Official
Dear Thembekile,
Thank you for reporting this unfortunate incident to us and we apologise for the bad customer service as it is not an acceptable practice. We also apologise for any inconvenience caused. This matter will be referred to management as a matter of urgency.
Yours in style, Studio 88 Customer Service
Thank you for reporting this unfortunate incident to us and we apologise for the bad customer service as it is not an acceptable practice. We also apologise for any inconvenience caused. This matter will be referred to management as a matter of urgency.
Yours in style, Studio 88 Customer Service