Poor returns and refund process

I purchased a golfer from Studio 88 at the Pavilion store in Durban, on 5 September 2025. When I got home, I was unhappy with how it looked, so I went to return it at the Chatsworth store on 6 September. However, I was turned away and told that they do not sell that item at their store, and that they had no cash float to process the return.

I then returned to the Pavilion store on 13 September 2025 to return the shirt. The cashier informed me that they also did not have any cash available to process the refund, and could not assist me. He took down my contact number and assured me I would be called once funds were available.

It is now 18 September, and I still have not received any call or communication. I find it unacceptable that your stores operate without sufficient cash to process returns, as this leaves customers with no resolution.

I would like a clear solution on how to return the shirt and have my refund processed promptly