Poor quality shoes bought from Studio 88 store Menlyn mall.
I bought Addidas sneakers that weren't even a year old & started peeling from inside so bad that I got embarrassed around friends & families. Paid heavily for it & didn't expect such an experience with a reputable brand like addidas. I tried to reach out the store several times & was told to present a receipt that was no longer there. I have proof that it was purchased from Menlyn mall branch but their head office also not taking my complaint seriously since it's now a year after & they also say I didn't swipe so it's hardly traceable. We cannot continue to buy shoes of inferior quality at such a high price while we are also facing the struggle of unemployment. It's not the 1st time in my life buying addidas shoe hence I except durability from such a brand, I bought the Addisas Dropsteps (pair), but I'm not satisfied with the quality therefore, I suggest management do something about it or Addidas & the store (Studio88) will be losing a lot of customer base in the near future. Regards: Harry.
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Studio 88's replyOfficial
08 Jan 2025, 09:02 Dear Harrison,
Thank you for sending us this message, the six months warranty is given by the supplier/manufacturer and therefore we are unable to assist. Please see below our policy regarding defective products:
7.2. Returns on Defective Products and/or Incorrect Products: 7.2.1. Should you purchase any Product/(s) that is/are Defective, in that they are broken, damaged, missing parts and/or incapable of being used for their designated purpose, you may return the Product/(s) to us within 6 (six) months from the date of purchase, provided that the Product/(s) has/have been used for its/their intended purpose and it/they has/have been cared for according to any instructions that accompanied the Product/(s). 7.2.2. In the event that you reasonably believe that the Product/(s) delivered to you are incorrect/defective in terms of clause 7.2.1: 7.2.2.1. Please do not remove any of the stickers or labels, or remove the Product/(s)s from its original packaging; and 7.2.3. Once we are in receipt of the alleged incorrect/defective Product/(s), we will then access the Products and determine if it/they are in fact incorrect and/or defective; 7.2.4. If we determine in our assessment that the Products are incorrect or defective, we will give you the option of a full refund using the same methos of payment originally used when making payment or we will replace the Product with the correct Product (if possible); and 7.2.2.6. If we discover in our assessment that you have not adhered to the use and care instructions of the Product/(s), or that the Product/(s) is/are not defective or not affected by quality issues or incorrect, we may refuse to refund you or accept the return of the Products.
Yours in Style,
Studio 88 Customer Service
Thank you for sending us this message, the six months warranty is given by the supplier/manufacturer and therefore we are unable to assist. Please see below our policy regarding defective products:
7.2. Returns on Defective Products and/or Incorrect Products: 7.2.1. Should you purchase any Product/(s) that is/are Defective, in that they are broken, damaged, missing parts and/or incapable of being used for their designated purpose, you may return the Product/(s) to us within 6 (six) months from the date of purchase, provided that the Product/(s) has/have been used for its/their intended purpose and it/they has/have been cared for according to any instructions that accompanied the Product/(s). 7.2.2. In the event that you reasonably believe that the Product/(s) delivered to you are incorrect/defective in terms of clause 7.2.1: 7.2.2.1. Please do not remove any of the stickers or labels, or remove the Product/(s)s from its original packaging; and 7.2.3. Once we are in receipt of the alleged incorrect/defective Product/(s), we will then access the Products and determine if it/they are in fact incorrect and/or defective; 7.2.4. If we determine in our assessment that the Products are incorrect or defective, we will give you the option of a full refund using the same methos of payment originally used when making payment or we will replace the Product with the correct Product (if possible); and 7.2.2.6. If we discover in our assessment that you have not adhered to the use and care instructions of the Product/(s), or that the Product/(s) is/are not defective or not affected by quality issues or incorrect, we may refuse to refund you or accept the return of the Products.
Yours in Style,
Studio 88 Customer Service
Studio 88's reply08 Jan 2025, 09:02
Official
Dear Harrison,
Thank you for sending us this message, the six months warranty is given by the supplier/manufacturer and therefore we are unable to assist. Please see below our policy regarding defective products:
7.2. Returns on Defective Products and/or Incorrect Products: 7.2.1. Should you purchase any Product/(s) that is/are Defective, in that they are broken, damaged, missing parts and/or incapable of being used for their designated purpose, you may return the Product/(s) to us within 6 (six) months from the date of purchase, provided that the Product/(s) has/have been used for its/their intended purpose and it/they has/have been cared for according to any instructions that accompanied the Product/(s). 7.2.2. In the event that you reasonably believe that the Product/(s) delivered to you are incorrect/defective in terms of clause 7.2.1: 7.2.2.1. Please do not remove any of the stickers or labels, or remove the Product/(s)s from its original packaging; and 7.2.3. Once we are in receipt of the alleged incorrect/defective Product/(s), we will then access the Products and determine if it/they are in fact incorrect and/or defective; 7.2.4. If we determine in our assessment that the Products are incorrect or defective, we will give you the option of a full refund using the same methos of payment originally used when making payment or we will replace the Product with the correct Product (if possible); and 7.2.2.6. If we discover in our assessment that you have not adhered to the use and care instructions of the Product/(s), or that the Product/(s) is/are not defective or not affected by quality issues or incorrect, we may refuse to refund you or accept the return of the Products.
Yours in Style,
Studio 88 Customer Service
Thank you for sending us this message, the six months warranty is given by the supplier/manufacturer and therefore we are unable to assist. Please see below our policy regarding defective products:
7.2. Returns on Defective Products and/or Incorrect Products: 7.2.1. Should you purchase any Product/(s) that is/are Defective, in that they are broken, damaged, missing parts and/or incapable of being used for their designated purpose, you may return the Product/(s) to us within 6 (six) months from the date of purchase, provided that the Product/(s) has/have been used for its/their intended purpose and it/they has/have been cared for according to any instructions that accompanied the Product/(s). 7.2.2. In the event that you reasonably believe that the Product/(s) delivered to you are incorrect/defective in terms of clause 7.2.1: 7.2.2.1. Please do not remove any of the stickers or labels, or remove the Product/(s)s from its original packaging; and 7.2.3. Once we are in receipt of the alleged incorrect/defective Product/(s), we will then access the Products and determine if it/they are in fact incorrect and/or defective; 7.2.4. If we determine in our assessment that the Products are incorrect or defective, we will give you the option of a full refund using the same methos of payment originally used when making payment or we will replace the Product with the correct Product (if possible); and 7.2.2.6. If we discover in our assessment that you have not adhered to the use and care instructions of the Product/(s), or that the Product/(s) is/are not defective or not affected by quality issues or incorrect, we may refuse to refund you or accept the return of the Products.
Yours in Style,
Studio 88 Customer Service
's updateReviewer Update
06 Feb 2025, 06:33Please stop selling leading brands, you are slowly killing the culture of quality, you should see how embarrassing it is to explain that I paid my last R1500 to buy Addidas tekkies that are peeling like baked potatoes, as much as I work hard for my money & being unemployed, I urge your customer care department to consider a replacement for those sneakers. I can send you photos if you want to, you'll see that those Addidas are not standard quality. I have been wearing Addidas since childhood from different stores, but I have never encountered such a crisis I'm currently faced with.
Yours concerned; H
Yours concerned; H
's update06 Feb 2025, 06:33
Reviewer Update
Please stop selling leading brands, you are slowly killing the culture of quality, you should see how embarrassing it is to explain that I paid my last R1500 to buy Addidas tekkies that are peeling like baked potatoes, as much as I work hard for my money & being unemployed, I urge your customer care department to consider a replacement for those sneakers. I can send you photos if you want to, you'll see that those Addidas are not standard quality. I have been wearing Addidas since childhood from different stores, but I have never encountered such a crisis I'm currently faced with.
Yours concerned; H
Yours concerned; H