nN
nikiel N

1 reviews | Active since Mar 2013

07 Feb 2019, 08:02

poor quality clothing even poorer service

HI

i bought an ellese tshirt from this store,

upon the first time wearing it the entire print on the back of the tshirt started peeling off. i took the tshirt back to the store where i was told that because i did not buy it from them they cannot help me.

it is pathethic that they sell poor quality clothing and act like they not part of a franchise.

0
Replies (3)
Studio 88
Studio 88's reply07 Feb 2019, 08:48
Official
Dear Nikiel

We are incredibly sorry for the poor service you have received.
Do you still have your proof of purchase for the T-Shirt?
If so kindly let us know by emailing ***

Once we can confirm that, we can arrange a return if applicable and can take steps to ensure this doesn't happen again at the store.

Kind Regards

Studio 88 Team
nN
nikiel N's update07 Feb 2019, 09:13
Reviewer Update
Hi Unfortunately no proof of purchase but the thsirt still has its tag on and it was purchsed at mall of the south branch.
Studio 88
Studio 88's reply07 Feb 2019, 09:41
Official
Hi Nikiel.

One of our regional managers will be in contact with you to review the product.
Did you pay by card for the garment?