Poor customer service from Studio 88, Worcester

Very poor customer service from the Regional Manager. I purchased a pair of All stars. Lay Bye it and collected it yesterday 5 October 2023, at 17h00. When I got home I fitted it on and it does not fit.

Today at 11h30, 6 October I went to the store to get refund. The GM was also at the store. They looked at it and told me that it was worn. I just fitted it on at my home yesterday. The GM did not even got up from his seat. he was sitting 500m away from me. Did not greet of explained the situation in a appropriate manner. Just said know they can't refund it. I explained to them. They did not want to take it back. I called customer care and he told them there were mud on the shoe. There was no mud on. And I told him. He did not get up from where he was sitting to come and look at the shoe. Just sat there and said no they can't. That is very very poor customer service and I told them I want to lay complaint. The customer service people said since he was at the store they can't do anything